- Achieved the prestigious Forbes 5 Stars hotel honor, recognizing the hotel's excellence in luxury hospitality, exceptional service, and outstanding amenities.- Contributed to the hotel's high standards of excellence by providing exceptional customer service, ensuring guests' comfort and satisfaction, and collaborating with the management team to meet or exceed revenue targets.- Maintained a high level of professionalism and attention to detail, ensuring compliance with all relevant laws, regulations, and hotel policies and procedures.Provided optimal customer service to all patrons to help encourage return patronage.

- Administration of the surf school together with the management team;- Process invoices and payments;- Provide superior customer service to clients by addressing all questions and concerns;- Work to effectively manage key partnerships.

- Provided optimal customer service to all patrons to help encourage return patronage.- Made suggestions to customers based on preferences.- Brought forth the ability to multitask effectively and prioritize tasks.

- Michelin Star Restaurant opening in Alcântara by chef Eneko Atxa;- Assistance of breakfast supervisor.- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.

- Supervision of the Pool, Minibar, In Room Dining and Lobby Bar;- Created and monitored the restaurant budget and inventory logs.- Worked to cultivate a strong team-oriented environment.- Worked to provide customers with the highest quality food, beverage, and service experience.- Assessed restaurant proficiency and made planned changes where necessary.- Effectively coached and counselled staff as needed.

F&B Rotational training:- Busser for 2 months- Food and Drink Runner for 2 months- Host for 1 month- Reservationist Administrator for 2 months- Restaurant Supervisor 4 months

Rotational training in Guest Services department.- Bellboy- Doorman- Cross service in different areas of Rooms Division department including Housekeeping, Food and Beverage and Banquets

- Instructed beginner and intermediate surfers through personalized and group lessons, ensuring effective and safe learning experiences.- Maintained the cleanliness and organization of the surf school, overseeing equipment maintenance and inventory, and upholding safety standards.- Coordinated human resources functions such as recruitment, on boarding, and scheduling of instructors, and managed payroll processing.- Provided excellent customer service, fostering a welcoming and inclusive environment for students and parents.- Demonstrated excellent problem-solving skills, resolving issues related to customer satisfaction, employee conflicts, and logistical challenges.