Nuno Silva Email and Phone Number
Nuno Silva work email
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Nuno Silva personal email
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Nuno Silva is a BPO Manager at Altice Portugal at Altice Portugal. He possess expertise in microsoft office, sales management, purchasing, negotiation, consultancy and 24 more skills. Colleagues describe him as "Great person and excellent teamleader. Technical knowledge and best practices in customer care." and "Nuno is a high talented, hard worker professional, always focused on the company’s objectives with a great human resources manager component. It was a big pleasure for me work with Nuno not just as my direct manager, but also as my team mate. A value for any company."
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Manager Of Contact Center Specialized ServicesAltice Portugal Oct 2019 - PresentLisbon Area, Portugal -
Customer Experience ManagerAltice Portugal Oct 2018 - Sep 2019Lisbon Area, PortugalQoS Technical Forum Manager
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Project Manager B2C - Corporate EfficiencyPortugal Telecom Mar 2016 - Oct 2018Lisbon Area, Portugal -
Project Manager Product&Service Launch - Quality Of Service DirectionPortugal Telecom Jul 2012 - Mar 2016Lisbon Area, Portugal
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Customer Care Manager - Product&Service Launch- Customer Care DirectionPortugal Telecom 2009 - Jul 2012
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Broadband Operational ManagerTmn May 2008 - May 2009• Implementation and Coordination Draft Customer Service in Broadband area; • Call Center Broadband Operational Management;• Implementation and Monitoring of levels of service with the customer care providers;• Relationship management between TMN and Call Center partners. • Analysis and implementation of best practices in CC management training, paying models, SLA definition, etc.);• Training on Customer Service.
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CoordinatorPt Contact 2004 - 2008Lisbon- Costumer Care Services Post Selling in Central Enterprise Customer PT.Com and MEO (Quality)Coordinator;- Technical Resources - Operations and Customer Service Helpdesk Dep. Coordinator.Responsibilities:Create a method of Quality Control of Customer Care procedures Create a formation baseline to the Contact Center´s operationCreate and publish procedures to the Contact Center´s IntranetEnsure IT management of the Contact Center´s aplicationsControl of the Contact Center´s Traffic -
Contact Center SupervisorTelepac Sa 2000 - 2002
Nuno Silva Skills
Nuno Silva Education Details
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Investigação Social
Frequently Asked Questions about Nuno Silva
What company does Nuno Silva work for?
Nuno Silva works for Altice Portugal
What is Nuno Silva's role at the current company?
Nuno Silva's current role is BPO Manager at Altice Portugal.
What is Nuno Silva's email address?
Nuno Silva's email address is so****@****ail.com
What schools did Nuno Silva attend?
Nuno Silva attended Universidade Moderna De Lisboa.
What are some of Nuno Silva's interests?
Nuno Silva has interest in Novas Tecnologias, Children, Geocaching, Padel, Cinema, Desporto.
What skills is Nuno Silva known for?
Nuno Silva has skills like Microsoft Office, Sales Management, Purchasing, Negotiation, Consultancy, Client Engagement, Account Management, Marketing, Consultoria, Planejamento Empresarial, Business Strategy, Team Management.
Who are Nuno Silva's colleagues?
Nuno Silva's colleagues are Nuno Eduardo, Flavio Moreira, David Costa, Pedro Tavares, Rui Marques, Albano Loureiro, Oana Garcia.
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Nuno Silva
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1nau-21.com -
Nuno Silva
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3poyry.com, fe.up.pt, galp.com -
Nuno Silva
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