Nupur Pawla Email and Phone Number

• Led a team of agents at iEnergizer to achieve performance targets and deliver exceptional customer service.• Provided regular coaching and mentoring to enhance team skills and performance.• Monitored team performance metrics to ensure adherence to quality standards and KPIs.

• Responded promptly and professionally to customer inquiries via phone, email, chat, and social media.• Handled customer complaints, provided solutions, and followed up to ensure resolution.• Identified and assessed customers' needs to achieve satisfaction.• Documented all customer interactions and resolutions in the company's CRM system.