Nur Alif Hafidh Email and Phone Number

- Preventive maintenance laptop/computer used by user. - Troubleshooting any problem IT related- Resolve ticket handle

Monitor, maintain, and handle related network infrastructure.Monitor, maintain and handle 3CX telephone systems for internal and external user communication.Monitor, maintain, and handle email server domains with Cpanel.Monitor, maintain, and handle files in the cloud WorkDocs.Monitoring, Maintenance and handling of existing printer machines.Control and Setting on the Web Printing Service.Respond to and deal with user restrictions or IT-related issues covering software, hardware, and networks. Prepare needs in the IT field for newly joined users.Configuring and controlling the screen display of videotron.Processing the IT needs required by the user if requested.Managing communication between departments, especially IT departments with Site 1 and Site 2.Maintain and maintain communication with vendors.Record all support related activities performed on the ClickUp app.Create monthly report data and visualize reports related to the use of the printer machine used.

Monitor and validate data on the GPS tracking system.Monitor the WA gateway system to work smoothly.Test the system and application and report if any bugs or errors occur.Backup the database on developed software. Create a monthly report related to a customer support visitConduct service journeys for configuration, implementation, and conduct guidance to users related software developed.Identify and solve network, server, hardware and software problems on the user client.Manage and configure for users on DocuCentre printers.Installation and configuration of the server.Maintenance and handling related file sharing used by users on the NAS Server.Monitor, maintain, and handle email server domains with Cpanel.

Handling and answering complaints, questions, and suggestions from users through e-ticket services.Monitor and ensure that the machine works properly without any obstacles.Monitor and monitor the apps and games performed by users.Test applications and machines if there are changes to the system.Make a daily report.Ensure the amount of gift inventory available is appropriate and correct.