JOB DESCRIPTION:> Responsible for the implementation of the CRM Dynamics 365 system from the mockup screen system, the testing stage all the way through to launch, and training > Working closely with IT Business Analyst team and various departments in the business to capture business requirements for Dynamics 365 system implementation > Working closely with IT Department, CRM Dynamics 365 consultant, data migration specialist, and data lake vendors to ensure a smooth and timely project delivery> Provide reguler report of CRM Application activities include login user, activity, sales conversation and opportunity created by users> Tracking CRM Campaign execution And provide continuous analysis and reporting of campaign performance and optimization to develop next stepsACHIEVEMENT:CRM Dynamics system implementation for Customer 360 degree Module & Campaign Management Module

JOB DESCRIPTION> Assessing sales data, examine monthly, quarterly, annual sales report to identify sales patterns and areas for improvement> Manage & analyze sales data and develop business review material for distributors> Working closely with marketing, sales, and management to develop forecasts and examine the potential revenue effects of various marketing program        > Develop & deliver CRM strategy and system implementation> Working closely with sales director & HRM to monitor sales person productivity and identify area of improvementACHIEVEMENT:> CRM Dynamics (Sales & Marketing) system implementation> Sales Force Automation (SFA) system implementation> Tableau BI visualization implementation > Involve in building material store survey in Central Java & East Java and develop store acquisition program

JOB DESCRIPTION:> Develop & deliver customer segmentation and CRM strategy to acquire new customer, up-sell, cross-sell and gain back sleeping customer> Implement marketing channel system (Telesales System, Mobile Field Force Application System, Email Blast, SMS Blast, and Whatsapp for Business)> Manage and responsible for database management policy include data quality, database distribution and involve in data warehouse project > Provide a valuable insight of customers’ behavior and conduct customer survey> Collaborate with principle and suppliers to develop and implement CRM Strategy & database management systemACHIEVEMENT> Telesales system implementation> Mobile Field Force Application System (Moffas) implementation> Email Direct Marketing implementation> Data warehouse project implementation> Database acquisition and deliver CRM strategy to priciple & suppliers> Database management policy implementation

JOB DESCRIPTION:> Manage and analyze the data include lead and prospect data, sales records, purchasing history, & customer interaction> Create reports and dashboard for colleagues in sales, marketing, business development, customer services, home delivery services, online store services and membership services> Monitor daily trends in marketing campaign performance > Set up campaign tests to gain significant results; measure and recommend next steps; apply learnings to future campaigns.> Provide a holistic view of the programs performance and its impact on the sales and provide input into future campaigns based on insights learned through reporting and hindsight analyses  > Work with customer insight manager to do marketing research studies Provide a valuable insight into customers’ behavior and preferences by research studies or by correlating sales history with the exposure to marketing campaignsACHIEVEMENT:> Tableau BI visualization implementation > Marketing campaign management alignment

JOB DESCRIPTION:> Manage and develop the membership program (acquisition & retention)> Working with Marketing and Customer Strategy Manager to establish key objectives and activities in order to deliver annual targets  > Responsible for membership operation including training frontliner staff and membership database, issuing annual invoices, etc.> Provide regular reporting of sales data (daily, weekly, & monthly), members acquisition, transaction, and purchase behaviorACHIEVEMENT:> Membership program implementation

> Monitor and maintain the quality nature of transaction and customer database.> Provide regular reporting of sales data (daily, weekly, & monthly)       > Analyze customer demography and purchase history> Make customer segmentation including VIP, regular, repeat, new, and sleeping customers by value of purchase, brands, and boutiques> Work with brand manager to do marketing research studies to analyze competitors, determine brand perceptions, and understand customer needs

> Developing proposal trough integrating client's objectives and needs> Design research methodology and manage technical aspects of research projects.> Design questionnaires (including design and coordination of input)> Monitor day to day fieldwork progress and check the data quality and analyze the research result.> Provide written and power point reports and de-briefing.