Nur Rodriguez Email and Phone Number

o Manage, configure and update Software Defined Networking (SDN) infrastructures: Cisco ACI and Cisco DNACo Create and update documentation for Network, Data Center and Cloud environments.o Resolve tickets and outages regarding Network, Datacenter and cloud environments.o Troubleshoot and configure AWS Transit Gateways, routing and interconnectivity between locations via MPLSo Utilize ISE, Splunk, Solarwinds, Linux and DNAC to locate and resolve issues.

o Assist in the Design and Implementation of new ACI and DNAC (SDA) environments.o Designed, implemented and configured ACI with: domains, vlan pools, AEP, interface group policies, interface/switch profiles, tenants, application profiles, EPGs, bridge domains, contracts/filters. L3Outs and MSO.o Create Scripts using Python and Postman to configure and monitor network devices.o Assisted with configuring Cisco DNA Center with SD-Access (SDA), Palo Alto and ISE o Supported the implementation of VMware NSX for connectivity and routing with ACIo Act as Tier 3 escalation for Network, Data Center, Security and Wirelesso Troubleshoot L1-L7 related issues to provide End to End Host resolutiono Resolve Severity 1 outages related to FW, ACI, DC, Network, Router, Switch.o Create and update documentation for existing and new customers

o Work as a member of a worldwide Cisco ACI TAC Team o Troubleshoot & Deploy ACI Networks, L3out, Extend L2, MultiPod, Multisite, GOLF and the interconnected deviceso Resolve Tier 3 outages and tickets from some of Cisco’s largest Worldwide customerso Identify and work with Developers to resolve Hardware/Software Bugs or Defects.o Recreate Customer Environments as necessary to ensure proper design and functionalityo Review Logs/Tec Support files to provide Root Cause Analysiso Troubleshoot and Deploy ACI integration with Firewalls, Openstack, Kubernetes, Load Balancers, AWS and Vmware environments

o Resolve outages from the Route/Switch, Data Center & Security Queueso Configure and Manage SilverPeak SDWAN, Juniper and Cisco deviceso Troubleshoot Cisco UCS and VMware related issueso Troubleshoot SAN, NAS & DAS environmentso Provide Tier 3 support for DMVPN, Meraki, MPBGP & IPV6 technologieso Assist in supporting the Department of Justice network

o Configure OSPF, EIGRP, VRF’s and VPN’so Assist Customers with implementing NAT, PAT and ACL’so Work closely with service providers to resolve customer outageso Configure Dell SonicWall Appliances for L4-L7 packet inspection and monitoringo Troubleshoot and resolve network outageso Provide IP troubleshooting support to sales demos as requested.o Creates and maintains documentation relating to network configuration, network mapping, processes, and service records.o Establishes and document network technical support processes and procedures

o Implement and Ensure Security mechanisms are in place.o Recommend Solutions to mitigate Network vulnerabilities.o Install and manage, Anti-Virus Software.o Configure Port-security, research shutdown ports and re-enable them.o Assist in locating and resolving security risks.o Monitor IDS prevention system and alert customers of vulnerabilities.

o Worked for largest volume dealership in the state of NM, selling over 300 cars per month.o Sold 23 cars in one month resulting $30,000 of gross income for the dealer.o Averaged $3,000 gross income per used car.o Became number 60 out of 1200 sales consultants throughout seven different states.o Selected for Internet team due to professionalism, courtesy and timely responses to emails and phone calls.o Expert handling finance paperwork, loan applications and credit scores.o Excellent customer service and follow-up with 97% customer satisfaction, (region average was 91%).