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Nur Sofia Ismail Email & Phone Number
Community Operations Specialist (Trust and Safety) — TikTok
at
TikTok
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Community Operations Specialist (Trust and Safety) — TikTok
Location
Singapore, Singapore, Singapore
Company size
Who is Nur Sofia Ismail? Overview
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Quick answer
Nur Sofia Ismail is listed as Community Operations Specialist (Trust and Safety) — TikTok at TikTok, a company with 73474 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Nur Sofia Ismail.
Nur Sofia Ismail previously worked as Community Operations Specialist (Trust & Safety) — TikTok at Tiktok and Freelance Writer at Various Publications. Nur Sofia Ismail holds Bachelor Of Arts - Ba, International Business/Trade/Commerce from University At Buffalo.
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Profile bio
About Nur Sofia Ismail
During my university days, I majored in International Trade. But life happened, and I found my calling in storytelling. I gain immense pleasure in crafting authentic stories that both inform and inspire. It all began with a 3-month internship stint with Changi Travels, then I continued my writing pursuits as an Associate Editor at TripZilla, Southeast Asia's leading digital travel publication.Over the last five years, beyond dabbling in the world of Tech, I remain as a freelance travel writer. I’m well-versed in branded content and have written for notable clients like Lufthansa, Singapore Tourism Board, Destination Canada and New Zealand Tourism. My work has also been featured on Tripadvisor, Skyscanner and HalalZilla.Read me: https://www.sofia-fakirra.com/As a user/community operations manager, I was the bridge between users and developers. I had the chance to be part of Nas.io’s product launch—a community tool that brought people together—and was part of TikTok Music Singapore’s launch team. There’s a real person behind this profile too! In my free time, you might find me on a food (read: dessert) hunt, scrolling on TikTok or predicting the next blindside on Survivor (46 seasons and counting).Happy to connect here on LinkedIn, or buzz me at nursofia207@gmail.com
Current workplace
Nur Sofia Ismail's current company
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Tiktok
9 roles
Nur Sofia Ismail work experience
A career timeline built from the work history available for this profile.
Community Operations Specialist (Trust & Safety) — Tiktok
Current
Aug 2024 - Present
Freelance Writer
Current✍️ Companies I've written for: Tripadvisor, Skyscanner, TripZilla, HalalZilla, and Changi RecommendsI've dabbled mainly in advertorials, SEO articles, email and social media copywriting.
Oct 2019 - Present
User Operations Specialist (Sea) — Tiktok Music
In this role, key achievements include:✓ Being part of TikTok Music's official launch in SG (after soft launch and beta test)✓ Spearheading and managing SG's pioneer TTM Core User Group with 240 members, which provided immense feedback and support for user research requests✓ Overseeing customer support agents (CNX) and ensuring 100% 24H reply rate and 95%.
Sep 2022 - Jan 2024
Head Of Community Operations
Led the team in the pivot from classes to communities, and supported the new "nas.io" product launch—through account management and dedicated customer support.
Feb 2022 - Sep 2022
Community Operations Lead
I joined as one of the pioneer employees of this edutech start-up, founded by Nas Daily. In this role, key achievements include:✓ Setting up the SOP, workflows and processes for the Community Operations team✓ Establishing key metrics to achieve (SLAs, NPS, CSAT, Social Media Engagement)✓ Growing the remote team (~12 members) and mentoring them to deliver.
Feb 2020 - Jan 2022
Scriptwriter
This opportunity came from winning a Nas Daily Hackathon in October 2019. During my stint, I drafted scripts and storyboards for clients like Parkway Pantai, NICE, MEH, Singha and SPF. I also worked on scripts for multiple Nas Daily Facebook Shows — Vietnam Rising Star, Stories of Ramadan, Planet Warriors which garnered millions of views each.═════About.
Nov 2019 - Jan 2020
Associate Editor & Content Manager (Halalzilla)
As an Associate Editor, I wrote organic articles and paid advertorials for clients namely: Princess Cruises, Tourism Authority of Thailand, Scoot and DBS.As a Content Manager, I spearheaded the launch of HalalZilla — a travel website targeted at Muslim millennials in SEA. In this role, key achievements include: ✓ Growing Facebook page to over 300,000.
Aug 2017 - Nov 2019
Content Writer
In this 3-month internship, key achievements include:✓ Pitching creative article angles for the main website✓ Producing organic articles for Happenings by Changi Recommends (now Discoverist SG)✓ Assisting with advertorial content research═════About The Company👇Changi Recommends (a subsidiary of Changi Airport Group) is a one-stop platform which offers a.
Apr 2017 - Jun 2017
Team & coworkers
Colleagues at TikTok
Other employees you can reach at tiktok.com. View company contacts for 73474 employees →
EK
Elie Khalil
Colleague at TiktokLos Angeles County, California, United States, United States
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ED
Elena De Koning
Colleague at TiktokGouda, South Holland, Netherlands, Netherlands
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LG
Luis Geraldino
Colleague at TiktokTampa, Florida, United States, United States
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KL
Keyu Long
Colleague at TiktokShanghai, China, China
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RD
Roger Devenport
Colleague at TiktokKerrville, Texas, United States, United States
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SB
Stephany Ballestero
Colleague at TiktokMiami, Florida, United States, United States
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KR
Khairi Rohizad
Colleague at TiktokSingapore, Singapore, Singapore
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FC
Felipe Carvalho
Colleague at TiktokUnited States, United States
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AB
Anna Bumbarger-Morris
Colleague at TiktokAltoona, Pennsylvania, United States, United States
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LS
Laura Schneider Clark
Colleague at TiktokNew York City Metropolitan Area, United States
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Elie Khalil
Colleague at TiktokLos Angeles County, California, United States, United States
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ED
Elena De Koning
Colleague at TiktokGouda, South Holland, Netherlands, Netherlands
View →
LG
Luis Geraldino
Colleague at TiktokTampa, Florida, United States, United States
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KL
Keyu Long
Colleague at TiktokShanghai, China, China
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RD
Roger Devenport
Colleague at TiktokKerrville, Texas, United States, United States
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SB
Stephany Ballestero
Colleague at TiktokMiami, Florida, United States, United States
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KR
Khairi Rohizad
Colleague at TiktokSingapore, Singapore, Singapore
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FC
Felipe Carvalho
Colleague at TiktokUnited States, United States
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AB
Anna Bumbarger-Morris
Colleague at TiktokAltoona, Pennsylvania, United States, United States
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LS
Laura Schneider Clark
Colleague at TiktokNew York City Metropolitan Area, United States
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2 education records
Nur Sofia Ismail education
Bachelor Of Arts - Ba, International Business/Trade/Commerce
Science
Meridian Junior College
FAQ
Frequently asked questions about Nur Sofia Ismail
Quick answers generated from the profile data available on this page.
What company does Nur Sofia Ismail work for?
Nur Sofia Ismail works for TikTok.
What is Nur Sofia Ismail's role at TikTok?
Nur Sofia Ismail is listed as Community Operations Specialist (Trust and Safety) — TikTok at TikTok.
Where is Nur Sofia Ismail based?
Nur Sofia Ismail is based in Singapore, Singapore, Singapore while working with TikTok.
What companies has Nur Sofia Ismail worked for?
Nur Sofia Ismail has worked for Tiktok, Various Publications, Nas Company (Formerly Nas Academy), Nas Academy, and Nas Daily.
Who are Nur Sofia Ismail's colleagues at TikTok?
Nur Sofia Ismail's colleagues at TikTok include Elie Khalil, Elena De Koning, Luis Geraldino, Keyu Long, and Roger Devenport.
How can I contact Nur Sofia Ismail?
You can use AeroLeads to view verified contact signals for Nur Sofia Ismail at TikTok, including work email, phone, and LinkedIn data when available.
What schools did Nur Sofia Ismail attend?
Nur Sofia Ismail holds Bachelor Of Arts - Ba, International Business/Trade/Commerce from University At Buffalo.
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