Nur Ajwad Ahmad Zabidi Email & Phone Number

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, My

Federal Territory Of Kuala Lumpur, Malaysia

Cyberjaya

- Analyse daily fraud alerts and take actions on clients with suspicious/fraudulent trading accounts- Attend fraud notifications from banks and other payment processors regarding chargebacks requests and confirmed fraud cases- Verify forged documents submitted by clients, or from compliance and customer service escalations- Attend and solve clients inquiries and requests regarding their account status

Damansara, Selangor, Malaysia

- Credit approving officer for credit cards (Existing to Cards)- Designed and developed automations for the compliance team in CED CC for report generation and dashboards.- Reassess and rebuild logic for income calculation for the system - The mediator for projects between the Credit Policy and Stratergy department and Credit Cards in several projects (STP process for credit cards, Fraud monitoring report and dashboard)

Bandar Sunway

- Set up and controlled the SIRVAL system - processed & analyzed business data collected from the retailers and consumers (Indonesia FMCG market)- Involved in system transition project from legacy platform to SIRVAL, one of the main team members to participate in this project and collaborated with the locals in Indonesia - In charged of data extraction, report analysis and dashboard creations (using PowerBI & SQL) for the BAU process and for client inquiries