1. Resolved level 2 IT support requests for current and past Document ManagementSystem (DMS) software.2. Responsible for making researching, diagnosing, troubleshooting and identifying solutions to resolve system issues in an accurate and timely manner.3. Involved in projects like tech refresh and change requests with banking and insurance companies where responsible to install, configure, testing and solvetechnical issue.

1. Managed support tickets via Customer Relationship Management(CRM) system to track and deliver support services.2. Provided level 1 & 2 IT support services including repairing, installation, integrationupgrading, troubleshooting and Point of Sales(POS) operation.3. Research and identify solutions to software and hardware issues includingserver setup and network configuration.

1. Involved in developing dashboards, portal by using Smartsheet and followed up with client to ensure optimal customer satisfaction on problem resolution2. Created videos and slides to promote company facilities solutions3. Proposed ideas and solutions for Smartsheet calculation formula to getaccurate result.