Nur Alyaa is a Global BPO Associate at DHL Asia Pacific Shared Services Sdn Bhd. They is proficient in Mandarin and English.
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Global Bpo AssociateDhl Asia Pacific Shared Services Sdn Bhd Aug 2022 - PresentProcess average of 250 - 300 awb/day with AHT/hour below 97.30s for Singapore's export custom clearance and ensure correct tariff's good is applied on every item in the invoice compliance to the Custom & Country requirement Ensuring that customs declaration requirements are met with the required productivity and quality levels.Responsible for countries inbound cleansing and classification of dutiable material.Perform cross functional support for Optical Character Recognition (OCR) process, and efficiently extract essential data from digital and printed documents.Ensure capturing correct custom clearance information, to ensure that applicable Duties and Tax are calculated or reliefs where applicable are granted -
Human Resources ExecutiveStrato Solutions Sdn Bhd Sep 2021 - Jul 2022 -
Administrative ExecutiveFreelance Jul 2020 - Sep 2021Gombak, Selangor, MalaysiaPrepared Export and Import booking to and from East Malaysia (i.e Shipping Instruction and Booking Confirmation and updated all booking to Vessel Operator within the stipulated period.Analyzed average of 80+/- units of vehicles' documentation per booking, to ensure all documents submitted are completed as required by forwarding agents/ Customs department.Communicated with all related parties in booking to avoid delays prior to loading/ unloading activity at the port and collection arrangement.Prepared and updated booking list for loading activity at the VTC port and collection arrangement.Implement systematic documentation processes resulting in a 50% improvement in efficiency and orgazational effectiveness.
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Recruiter InternThe Agency Group (Tag) Official Mar 2021 - Jul 2021Subang Jaya, Selangor, Malaysia• Successfully performed 70 phone calls every day, offering a position as a Sales Advisor to the candidate• In charge of set up interview appointment with candidates in the past 4 months• Headhunting – identified and approached suitable candidates who may already be in work or searching for job• Screening candidates and drawing up shortlists of candidates for managers to interview• Briefing the candidates about the responsibilities, salary and benefits of the job• In charge of set up interview appointment with candidates in the past 4 months• Assisted with the recruiting process that resulted in 5 new members of insurance agent in the past 3 months and in charge of the follow up for training session every week• Organize information according to procedures by filling, data entry, checking and matching data to ensure accurate records are maintained
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Dental Surgery AssistantKlinik Pergigian Rosman Jul 2020 - Jul 2021Gombak, Selangor, Malaysia• Assisting dentist in preparing dental instruments needed during the procedure according to the patient's treatment• Handle phone calls and scheduling an appointment, answering patient's inquiries for the treatment plans and postoperative outcomes• Registering patient's details using Dental Management System (D-MagSys)• Preparing and strelizing surgical instruments in accordance with infection controls and biohazard protocols
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HelperCauli Healthy Food Aug 2020 - Oct 2020Ampang, Federal Territory Of Kuala Lumpur, Malaysia• Sorting customer's order in Microsoft Excel according to their food package and address• Sorting delivery to send customer's order by using Lalamove application• Assist in employer branding - social media contents by designing and creating posters and info graphic related to the company's products and promotion package• Social media recruitment - By posting the poster to hire part time workers in Instagram and Twitter using Canva application and manage to employ 1 worker using this method• Employee engagement - Brainstorming ideas to increase employee engagement for personal shopper for Valiram Sales in 2 months• Packing customer order and stock take of the inventory
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InternZailan & Associates Jan 2017 - Mar 2017Taman Sri Rampai, Federal Territory Of Kuala Lumpur, MalaysiaI was placed in Law and Tax Department. • Prepare document required by LHDN for Tax Settlement• Prepare draft cover letter for Petition of Appeal required by Inland Board Revenue (IRB)• Prepare a draft index for client's case• Updating client's and LHDN Officer's incharge regarding document progress
Nur Alyaa Education Details
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Business Administration And Management, General
Frequently Asked Questions about Nur Alyaa
What company does Nur Alyaa work for?
Nur Alyaa works for Dhl Asia Pacific Shared Services Sdn Bhd
What is Nur Alyaa's role at the current company?
Nur Alyaa's current role is Global BPO Associate.
What schools did Nur Alyaa attend?
Nur Alyaa attended Universiti Utara Malaysia.
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