Amalina Sidek Email & Phone Number

Singapore

Singapore

Supporting front-line teams in complex investigations to improve user and advertiser experience on the platform. Investigate, triage and resolve issues with Facebook’s ads & Facebook Pages, escalating to a specialist or engineers when appropriate for de-bugging. Communicate with front-line teams (Tier 1 or the Sales team and Account Managers) with strategic resolutions, technical resolutions or workarounds. Monitor and analyze advertiser reports for feedback and bug-related trends. Advice on advertisers possible confusion from bugs, advice the sales and front line teams on how to accomplish the advertisers' desired outcome for their ad campaigns. Partnering with Product Specialist, Marketing, Engineering and additional teams to improve product quality and resources that help scale support & operations workflows. Consistently high quality and 100% compliance audit scores.

Singapore

Provide second level technical support to Apple’s customers and resolve their technical/software application queries. As a product specialist, I take ownership of cases and also manage escalated issues and route to appropriate resources and departments such as the engineering support and field managers from various countries, and service centres. Promote sales for Apple hardware, software, and service offerings and register customer information into Apple databases. Ensured that Apple’s compliance policies and procedures are met. Mentored new hires. Supported English, Bahasa Melayu and Bahasa Indonesia queue.

Singapore

Responsible for day to day branch operations which includes cash management, ensuring full compliance in accordance to regulatory requirements.. Consistent delivery of excellent customer experience. Process all daily branch and cash transactions, account opening and closure and balancing of cash and cheques and remittance handling. Handling of cash transactions including cashier’s orders in and out of bank’s vault as well.

Own business. Freelance graphic designer. Assisted small businesses create branding for their company. Marketed the services via social media platforms such as Instagram and Facebook. Handling customer’s enquiries. Managing of company’s accounts and transactions by customers. Liaising with vendors and suppliers.

Singapore

CIMB Preferred Banking & CIMB Bank. Handling customer transactions such as deposits and withdrawals, account openings, as well as promoting bank services and answering customer inquiries. Daily balancing of cash drawer.

Singapore

Handling of partial accounts, coordination of class schedules and timetable, students administration, liaising with lecturers, MOE procedures, Human Resource.