- Responsible for supporting the Company's ERP system constraints in all departments and training for new features or retraining if something goes wrong in the process.- Make Annual and Quarterly Company Sales Report for Director- Provide initial decision on the occurrence of customer complaints that enter the customer care team prior to Top Management.- Conduct analysis of analytic reports (Website, Youtube, Tiktok, Instagram, Google / FB ADs) and make decisions for future strategies.- Lead and control the digital marketing team- Monitoring and evaluating organic and paid lead conversions as well as monitoring lead status/progress on the sales team.- Creating content concepts according to AIDA's marketing funnel (Youtube, Tiktok, Instagram)- Planning and executing training for the digital marketing team- Creating Digital Marketing Key Performance Indicators (Departments and Individuals)- Conducting company website SEO audits- Monitoring the product branding process digitally (Youtube, Website, Blog, Tiktok, Instagram)- Responsible for making product launching events and product exhibitions- Creating campaigns & briefs, coordinating with KOL (Micro and Macro), as well as evaluating collaboration results- Responsible for creating "Creative Maker Space" Program Materials that support the Merdeka curriculum for SMKs as well as introducing the program to schools.- Monitoring the implementation of educational events for SMK students / teachers- Become a speaker or Guest Teacher for Corporate Education Programs, Creative Industry Business Opportunities or Digital Marketing- Talent of business opportunity educational content (Youtube, Live IG / Live Tiktok

Handling customer complaints by phone involves following up with the customer, identifying the root cause of the issue, coordinating with internal teams (such as purchasing, warehouse, technician, and sales) and external parties (such as couriers and insurance providers), monitoring the resolution process, and ensuring that the customer is satisfied with the outcome.In addition to that, I also undertook various tasks such as receiving a special project from the director to handle the development of an ERP system for the company, which involved analyzing the needs of each division, coordinating with the ERP vendor, ensuring that the system could be used by the relevant teams in each division, and providing retraining if necessary. Furthermore, I also handled incoming leads from the website, social media, and ads, and distributed them to the appropriate sales teams based on their respective fields.

My responsibilities included handling customer complaints (such as tracking purchases, coordinating with warehouse admins regarding shipped items, and ensuring that customers received appropriate solutions), providing information about promotional items on the app every month to all AkuGrosir customers through phone calls and broadcasted WhatsApp messages, following up with customers to ensure their satisfaction with AkuGrosir and recommending repeat orders by offering discount vouchers that could be used through the app or through relevant sales teams

Providing information about customer questions, providing a solution to complaints, helping the complaint resolution process according to the Telkomsel SLA.

- Responsible for offering Prepaid products such as internet packages, telephone, roaming packages, and NSP to customers (Java, Bali, Nusa Tenggara Areas) via telephone- Responsible for offering new postpaid product installations or card migration to customers (Papua, Maluku, Sulawesi, Kalimantan areas) by telephone- Responsible for providing initial solutions when customers experience problems- Responsible for helping customers who fail to register a card with an identity card according to government policy