Nur Arifin Email and Phone Number
I am happy to meet new people and new thing. I am a good communicator with interpersonal skills, and I am able to work in a team while also being able to use my own initiative. I am always enthusiastic about learning and do new challenges
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Customer AnalystShopee Jan 2021 - PresentJakarta Raya, Indonesia- Answering questions from Shopee Platinum users- Analysis of constraints related to digital products and Shopee Fintech- Provide solutions to shopee user problems related to digital transactions or marketplace transactions- Check data on the system- Handling unverified user payment issues for marketplace transactions- Handling shopee user problems related to hacked accounts or other fraud problems- Handling the problem of buyers not receiving orders and problems related to logistics -
Customer Operations At Pt TokopediaMitracomm Ekasarana Jun 2020 - Jan 2021Jakarta Raya, IndonesiaAs Customer Operational (Live Chat) Multitasking Digital Goods- Analyze the constraints related to digital products and Fintech of Tokopedia- Providing solutions to Tokopedia users' problems related to Digital transactions- Resolving user problems related to Fintech- Check data on the system- Create tickets or reports after solving problems with Tokopedia users- Escalating tickets to relevant departments if the problems faced by the Customer require further handling- Solve problems according to the sop and guidelines- Handle unverified user payment constraints for digital transactions- Contact the partner directly related to digital purchases can be resolved immediately -
Customer Operations At Pt TokopediaMitracomm Ekasarana Jan 2020 - Jun 2020JakartaAs Customer Operational (Live Chat) Sales Channel Support- Answering questions from Mitra Tokopedia users- Resolving problems faced by Mitra Tokopedia users regarding Digital and Wholesale transactions- Check data on the system- Create tickets or reports after solving problems with Mitra Tokopedia users- Escalating tickets to relevant departments if the problems faced by the Customer require further handling
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Production StaffPt. Basuki Pratama Engineering Jun 2019 - Sep 2019Jakarta Timur, Jakarta Raya, Indonesia- Receive Jobsheets & boiler machine component drawings from PPIC- Jobsheet and drawing machine filling- Distribute Jobsheets and drawings to production leaders- Check the revised machine drawing in the production section -
Staff Quality AssurancePt. Mandiri Utama Finance Oct 2018 - May 2019Jakarta, Indonesia- Collects branch operational data- Checking the suitability of branch operational processes with applicable SOP- Analyze the results of the examination- Provide suggestions for improvements to processes, documents and controls that are not in accordance with company SOP- Create a branch inspection report
Nur Arifin Education Details
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Gunadarma UniversityTeknik Mesin
Frequently Asked Questions about Nur Arifin
What company does Nur Arifin work for?
Nur Arifin works for Shopee
What is Nur Arifin's role at the current company?
Nur Arifin's current role is Passionate in Customer Experience, Staff Administration & Stand Up Comedian.
What schools did Nur Arifin attend?
Nur Arifin attended Gunadarma University.
Who are Nur Arifin's colleagues?
Nur Arifin's colleagues are Đức Ngô, Attawit Saisomboon, Danielle Tiffany, Kevin Cristian, Lah Yeke, Chalisa Pattanaviboon, Niander Antunes.
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Nur Arifin
Health Safety Environment | Proper | Oplb3 | Popal | First Aider Kemnaker RiSouth Sumatra, Indonesia -
Nur Arifin
Law Undergraduate At Ugm | Experienced Legal Researcher | Corporate Legal OfficerYogyakarta, Indonesia
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