Nuray Turksever Email & Phone Number

İstanbul, Türkiye

• Leading customer service operations, aftersales strategy and business in line with the defined quality and budget.
• Responsible for end to end customer service processes and their associated customer experience including Service to Sales
• Applying the best practice developing continuous improvement plan and make recommendations based upon customer insight
• Ensuring a yearly service business plan achieving a positive service result while delivering service quality to the customers including an effective resource planning
• Defining customer service strategy and controlling profitability of service business with budget and P&L responsibility,
• Leading 3rd party service center network and central (own) service locations,

Istanbul, Turkey

• Leading Mobile Products’ Customer Repair Centers’ B2B and B2C operations with managing repair, cargo, moto-courier, and screen repair manufacturing processes and designing customer journeys in 72 cities with the.
• Direct management of service partners’ operations, KPIs, P&L, long term strategy and profitability
• Leading Mobile Products’ repair, call center, warehouse, parts delivery, and warranty operations
• Managing directly 4 operations managers
• Leading Mobile Products‘ cargo, moto-courier and screen repair operations
• Defining and implementing mobile products’ aftersales strategy

Istanbul, Turkey

• Leaded CE products’ repair, installation, warehouse, logistics operations with sales of accessory, maintenance, extended warranty and parts by managing and driving profitable business growth for the service area with.
• Supervised a team of 4 service managers in CE Factory Service Centers and a project manager in outsourced warehouse partner by working closely with almost 90 field engineers
• Managed technician performance and optimized profitability and consistency
• Was responsible for full P/L
• Generated field service strategy for authorized B2B and B2C service centers
• Identified the administrative needs of the field and provided the resources

Istanbul, Turkey

• Leaded CE and Mobile products’ aftersales return (product exchange & refund), refurbish & repair, reverse logistics, and invoicing operations with the following main activities;
• Direct management a team of 10 people with the budget and P&L management
• Defined aftersales business strategy and established the development plan in aftersales processes
• Responsible for developing sales support activities and resource planning
• Ensured the interface between Authorized Service Centers and retail channel
• Ownership of the aftersales operations

Istanbul, Türkiye

• Responsible for commissioning, quality and process improvement projects in manufacturing area;
• Leaded quality and process improvement projects with analysis of epidemic issues both in the production lines and in the field via using 6 sigma and lean tools

Beylikduzu, Istanbul

• Responsible for TV, cash register and White Goods products’ HW applications and technical support activities with below duties;
• Dealt with HW technical issues of the products during the production and test periods
• Was responsible to start-up of new TV and cash register projects from design step into mass production
• Prepared service bulletins, technical specifications, service manuals, and troubleshooting documents
• Trained regional field service technicians both in Turkey and abroad
• Coordinated field tests and rework activities both in the plant and in the field

Master Of Science - Ms, Electrical And Electronics Engineering

Bachelor’S Degree, Electrical Engineering