With a proven track record of success in managing teams and exceeding financial budgets surpassing £10 million, I am a highly accomplished consultant passionate about driving exceptional results. My expertise lies in areas such as business change, customer experience, digital marketing, e-commerce and project management, where I have consistently delivered outstanding outcomes.• Broad experience in end-to-end service management for seamless operations and exceptional quality.• Skilled in building and managing service improvement initiatives for enhanced customer satisfaction. • Proven ability to establish and uphold operational and service level agreements, surpassing targets consistently. • Effective manager of global virtual teams, fostering synergy and achieving project success. • Expertise in Change Management, ensuring smooth transitions and minimal disruptions. • Familiar with Vendor and Client Management, optimising resource allocation and cost efficiency. • Proficient in ITIL Service Management and Project Management, driving efficient processes. • Demonstrated success in delivering high-profile projects with limited resources. • Excellent communication skills for seamless collaboration across stakeholders. • Strong CRM knowledge, leveraging technology to drive sales growth and enhance relationships.• Hundreds of sessions of training, coaching and mentoring.• Coaching project managers and streamline projects, freelance project/product/service managementSpecialties: 🔹 ITIL v2 Service Manager/v3 Expert 🔹 Project Management Professional (PMP) 🔹 MBA 🔹 Professional Coach📍 Based in London, open to remote opportunities as well as London-based roles outside IR-35 regulations. Let's connect and unleash the potential of your organisation together. Reach out to explore how I can drive operational excellence, elevate customer satisfaction, and deliver exceptional results for your business. My email is info@multiplyu.co.uk