Nur-E- Jannat Email and Phone Number

With over four years of dedicated experience in the humanitarian sector with one of the leading International Organization Danish Refugee Council (DRC) as CFM Officer with a strong focus on Grievance Resolution, Data Management with protection, Communication, Confidentiality Compliance, Reporting and Analysis, Cross-Functional Collaboration, and Training and Development.In my capacity as a Complaint Feedback Mechanism (CFM) Officer, I led the development and implementation of robust grievance resolution processes, resulting in a 20% reduction in response time and heightened beneficiary satisfaction. My meticulous approach to data management, utilizing hotline coding systems, ensured the systematic recording of calls and the generation of detailed reports for informed decision-making.Adhering strictly to confidentiality compliance, I created a secure environment for handling sensitive information, fostering trust with beneficiaries, affected communities, and internal stakeholders. My expertise extends to producing monthly and Annual Response Reports, highlighting my proficiency in reporting and analysis, and facilitating cross-functional collaboration with concerned projects.As a PSEA and COC reporting focal point, I demonstrated excellence in upholding confidentiality standards, improving trust, and ensuring compliance. Additionally, I actively engaged in staff training and development, specifically on the Common Feedback Platform, contributing to a more informed and skilled workforce.Currently pursuing a second master's in Development Studies at Dhaka University and holding a diploma in Monitoring, Evaluation, Accountability, and Learning (MEAL) from Abp (Academy of business professional), my academic pursuits complement my hands-on experience. My commitment to humanitarian efforts, combined with a diverse skill set, positions me as a valuable asset to any organization dedicated to positive impact and sustainable development.