Nur Fadhilah S. Email & Phone Number

Sepang, Selangor, Malaysia

• proficiency and up-to-date with a wide range of operating systems, applications, and tools (Service Now, VPN, MS Office, RDP, Active Directory etc).• coordination for employee user account administration, activation, application changes, and terminations, including:Password/account setup and reset (various application) remote access connectivity, email accounts, host IDs, password resets, customer-authorized endpoint applications, mail administration, End-to-end ownership for Incident identification, escalation, resolution, and closure.• maintain a high degree of users service for all support queries and adhere to all service level agreement (FCR).• monitored the alerts generated by the servers and ensure proactive measures are taken to prevent any major hardware failure (Server/Application/Network Maintenance etc)

Malaysia

• supported customers with basic technical support for current and past software releases.• assisted clients with general support for hardware, peripherals, network connections, and external software.• escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.Responsible for technical queries troubleshooting experienced :• monitored Wi-Fi, Cable TV, Modem, Router signal enhancement, UDP traffic analysis, account management, rural checking on coverage for ISP, coordinated third-party services with client's, promoted a product & facilities based on customer needs, monitored profile DHCP server for running internet service Including Fibre Termination Point (TP) and assigning recontract Queries

Petaling Jaya, Selangor, Malaysia

• developed competitive talent acquisition programs adhering strictly to industry standards and reduced process expenses by 22% in 6months.• recruited professionals to fill up the job roles for vacancies based on company and clients specific job profiles and crucial workforce projections.• evaluated all the talent acquisition activities once a quarterly to ensure 100% compliance to complience.

Setapak, Federal Territory Of Kuala Lumpur, Malaysia

• collaborate with team to building, coding, designing the compony sales mobile apps.• test and maintain apps to ensure applications align with the organization's goals, as well as end user needs.• troubleshooting, monitoring updates, improving overall application development process and continuously find ways to advance our apps.• stay on track of the application to ensure necessary updates are complete on time and providing end user support.

Cyberjaya, Selangor, Malaysia

-synchronizing data and monitoring server.-monitoring poller on Pushmap Portal.

Cyberjaya, Selangor, Malaysia