Nur Fadhilah S. Email & Phone Number

Sepang, Selangor, Malaysia

• proficiency and up-to-date with a wide range of operating systems, applications, and tools (Service Now, VPN, MS Office, RDP, Active Directory etc).
• coordination for employee user account administration, activation, application changes, and terminations, including:Password/account setup and reset (various application) remote access connectivity, email accounts.
• maintain a high degree of users service for all support queries and adhere to all service level agreement (FCR).
• monitored the alerts generated by the servers and ensure proactive measures are taken to prevent any major hardware failure (Server/Application/Network Maintenance etc)

Malaysia

• supported customers with basic technical support for current and past software releases.
• assisted clients with general support for hardware, peripherals, network connections, and external software.
• escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.Responsible for technical queries troubleshooting experienced:
• monitored Wi-Fi, Cable TV, Modem, Router signal enhancement, UDP traffic analysis, account management, rural checking on coverage for ISP, coordinated third-party services with client's, promoted a product & facilities.

Petaling Jaya, Selangor, Malaysia

• developed competitive talent acquisition programs adhering strictly to industry standards and reduced process expenses by 22% in 6months.
• recruited professionals to fill up the job roles for vacancies based on company and clients specific job profiles and crucial workforce projections.
• evaluated all the talent acquisition activities once a quarterly to ensure 100% compliance to complience.

Setapak, Federal Territory Of Kuala Lumpur, Malaysia

• collaborate with team to building, coding, designing the compony sales mobile apps.
• test and maintain apps to ensure applications align with the organization's goals, as well as end user needs.
• troubleshooting, monitoring updates, improving overall application development process and continuously find ways to advance our apps.
• stay on track of the application to ensure necessary updates are complete on time and providing end user support.

Cyberjaya, Selangor, Malaysia

-synchronizing data and monitoring server.-monitoring poller on Pushmap Portal.

Cyberjaya, Selangor, Malaysia