o Budget & Forecast:▪ Lead in the organization's annual budget planning and preparation.▪ Ensure that the organization obtain and spends funds in accordance with the guidelines set forth in the constitution.▪ Implement minimum management cost, decreasing it below 30% over the years.▪ Maintain to exceed funds target up to 20% in certain campaigns within the given time frame.▪ Developed and implemented zero cost marketing strategies that generated RM650,000 in the first year on the market.o Program Coordinator :▪ Plan and execute aid programs according to the financial budget approved by the organization that impacted 100,000 beneficiaries.▪ Appoint NGO representatives in each country to carry out aid programs consistently on a monthly basis.o People Management :▪ Implement the most cost-effective recruitment strategy by hiring Contract For Service (CFS) talents, resulting in a cost savings of RM192,000 per year.▪ Actively engage and communicate with outsourced talents and experts in key functions of the organization to facilitate the process and improve results.▪ Recruit more volunteers to mobilize humanitarian aid more effectively throughout the country and region.

o Recruitment :▪ Analyzed the new job positions that aligned with the company’s needs and budget.▪ Designed job, advertised and screened more than 2000 candidates for over 15 required positions within 3 months.▪ Managed and implemented the recruitment and selection process to hire the most suitable candidates.▪ Mentored new recruits by providing onboarding orientation programs and conducting group and individual training sessions.o HR Administrative :▪ Initiated and implemented new HR management technology in the company to streamline employee record-keeping, ensure database security, and improve processes related to salary and payroll management, KWSP & SOCSO contributions, employee allowances, claims, leaves, and schedules.o Training & Development :▪ Designed and implemented the Employee Learning Plan and Budget throughout the year based on the company's and employees' current needs.▪ Prepared submissions for management approval and monitored the implementation of training requests submitted by team leaders.o Legal Compliance :▪ Developed Employee Policies in accordance with the Employment Act 1995 in order to educate people and control misconduct in the company.▪ Enforced the implementation of all policies, procedures and guidelines among employees and management.▪ Ensured that the company is in compliance with labor laws and regulations, while also working to improve employee satisfaction, retention, and productivity.o Employee Relation (ER) :▪ Bridged employee and employer relations by addressing issues such as demands, grievances, conflicts and disciplinary actions.▪ Conducted investigations into employee complaints or allegations of wrongdoing.▪ Mediated conflicts between employees or between employees and management.▪ Developed and implemented HR initiatives for fostering a positive workplace culture that encouraged open communication, respect and trust between employee and employer.

o Budget & Forecast:▪Involved in the organization's annual budget planning and preparation.▪Improved and achieved significant cost savings in the organization's budget.▪Developed and implemented people plan and budget including number of vacancies, recruitment, people package in order to support organization targets.o Legal Compliance:▪Initiated and developed Employee Policies and Codes of Ethics in order to control misconduct in the organization.▪Enforced the implementation of all policies, procedures and affect the compliance to statutory and legislative requirement.o Strategic Initiative▪Enforced the implementation of a mindset, behavior and culture in the organization to achieve high work performance.▪Refined business processes and enhanced technologies in the organization.o Talent Recruitment▪Strategized and implemented a talent sourcing strategy.▪Reviewed requests for new manpower needs and restructuring as a result.o Performance Management▪Developed the performance management and evaluation process and tools.▪Conducted quarterly performance evaluations and discussions for improvement.▪Designed effective recognition systems.o Training & Development▪Designed and implemented the Employee Learning Plan & Budget.▪Initiated opportunities for employees to develop through mentoring, cross- training, internships, professional access and skill assessment programs.▪Analyzed training and development process and outcome reports.o Remuneration:▪Developed and aligned remuneration strategies.▪Improved the effectiveness of the remuneration package.▪Led research and benchmarking activities through NGO market reviews.o Employee Relation (ER):▪Bridged employee and employer relations by addressing issues.▪Conducted investigations into employee complaints or allegations of wrongdoing.▪Mediated conflicts between employees or between employees and management.▪Developed and executed HR initiatives to foster a positive workplace culture.

● Administrativeo Managed and controlled file management and documentation.o Prepared quotations, invoices, payment vouchers, and cheque.o Scheduled and arranged meetings and prepared minutes of the meetings.o Made travel reservations for the organization.o Prepared administration-related forms such as general request forms, expenses request forms, and others. ● Human Resource Managemento Recruitment :▪ Designed job postings and advertised on offline and online digital platforms.▪ Screened candidates and conducted job interviews for contract basis and industrial trainee positions.▪ Participated in the selection process for hiring.▪ Administered the confirmation appraisal of new employees for job confirmation.o HR Administrative :▪ Controlled and managed employee record-keeping and the security of a 50,000 donor database.▪ Managed and assisted staff with day-to-day queries related to claims, expenses, deductions, and leaves.▪ Prepared monthly staff salaries, KWSP & SOCSO contributions, and allowances.▪ Prepared HR-related forms such as application forms, employee profile forms, claim forms, leave request forms, and others.