Nurfathini Tarmizi Email & Phone Number

Selangor, Malaysia

• Perform handling and transfer of emails including transaction related issues, partner and customer enquiries to the right department in a timely manner.
• Handling of cases involves liaising with payout partners, customers, Sunway Money's salesperson and relevant teams within SM across email, and other collaborative messaging platforms.
• Serve as the Person-In-Charge (PIC) in monitoring of daily cases reported while working closely with pay out partners, customers, SM salesperson and internal teams until resolution.
• Monitor and support both Inward and Outward Transactions as well as escalate complicated transactions to the next level towards meeting set Service Level Agreement (SLA).
• Track and document the list of banks and type of currencies paid out.
• Follow-up on the cases, and any emails & messages across the different collaborative messaging tools; from the working day before and throughout the day when necessary to ensure cases are attended to on a timely manner.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Cold calling prospects using a given phone directory to sell products using scripts to provide information about product’s features, benefit, price, etc
• Persuade and influence customer by creating the need and awareness about the products.
• Keep records accordingly of calls and sales and record useful information.
• Handle customer objection and question accordingly to safeguard the company’s quality and reputation.
• Record the customer’s personal information accurately in a computers system.
• Deliver the goals team and individuals by accomplish the target given by the team leader and manager.

Selangor, Malaysia

• Manage staff to ensure the smooth operation. Proper plan and allocate each staff such as promoters, cashier, and store assistant so that they can complete their assigned task in timely manner.
• Maintain store by being in charge follow advice from the management and take reasonable initiatives to organize including rearranging of shelves, the setting up of displays and the cleaning of the stores and products.
• Maintain inventory to make sure that all items are in stock by update at the management. Involving checking inventory numbers, recording missing or stolen merchandise and plan how to keep the stock at the store.
• Assist customers on regular basis. Handling request and complaint of customer from finding specific items to correcting pricing mistakes to administering refunds or discounts.

Selangor, Malaysia

I have experience in a demanding marketing role where I was required to meet monthly marketing promo targets. I dealt by assisting my supervisor in preparing the marketing program. My responsibilities mostly assist the professionals in the communications field, to update details and schedule meetings and events, help out with basic administrative jobs..

Kuala Lumpur, Malaysia

Selangor, Malaysia

Bachelor Of Business Administration - Bba, Marketing

Higher National Diploma, Marketing, Cgpa 3.42