Nur Fazreena Abdullah Email & Phone Number

* Do a discussion and take requirements from clients.* Provides User Acceptance Test Script (UAT) for each system module.* Conduct User Acceptance Test (UAT) sessions with users.* Review user needs documentation and system design documents before sending them to users.* Attend meeting with clients, do an Observation Reports (OR) management, prepared reports, testing and ad hoc tasks for BLESS project.* Resolve escalated customer complaints and knows how to tackle complicated and fussy customers for BLESS project.* Taking ownership of technical issues and working with development group to resolve more advanced issues when necessary for BLESS project.* Participation in providing training to customers as required for BLESS project.* Good Experience in API Testing using POSTMAN tool

* Perform system testing for MyKKP project.* Ensure that the system developed by the System Developer is based on the Consumer needs that has been agreed.* Report system problems or errors to System Developers.

* Perform system testing for MySKUD project.* Ensure that the system developed by the System Developer is based on the Consumer needs that has been agreed.* Report system problems or errors to System Developers.* Provides User Acceptance Test Script (UAT) for each system module.* Conduct User Acceptance Test (UAT) sessions with users.* Review user needs documentation and system design documents before sending them to users.* Training and hands-on system to users.* Helpdesk.

* Team Leader for Customer Assist Group (CAG) and Tester for BLESS and HKIA project.* Participation in providing training to customers as required for BLESS and HKIA project.* Taking ownership of technical issues and working with development group to resolve more advanced issues when necessary for BLESS and HKIA project.* Resolve escalated customer complaints and knows how to tackle complicated and fussy customers for BLESS and HKIA project.* Do a discussion and take requirements from clients.* Attend meeting with clients, do an Observation Reports (OR)management, prepared reports, testing and ad hoc tasks for BLESS and HKIA project.* Do an on-boarding activity such as call and meet users to promote product and prepare manual of product as a guide to users for ALTTIJARA project.* Assist Hajj and Pilgrims for Hajj Pre-Clearance Process at KLIA.