Has a solid background in data analytics and customer service, with experience working as a Travel Industry Specialist.

Has a solid background in data analytics and customer service, with experience working as a Travel Industry Specialist.•Capable of quickly recognizing inconsistencies•Comprehending partner-related consumer demands, and promptly delivering solutions.•Monitor and processed all hanging data.•Identify and analyze refund cases in accordance with airline policies.•Follow up and dispute cases to partners.

•Identify and analyze refund cases in •Follow up and dispute cases to partners via live chat, call, web, and salesforce.com (especially in the field flight). •Daily Reporting. •Monitor case progress. •Establish communication and cooperation with related teams to help solve customer issues. •Resolve customer issues and provide good instructions regarding their problems in accordance with Traveloka and airline policies.

Assist Public Relations division to get media coverage by creating press releases that are published on the company website.Assist in monitoring news about the company in local and national media.Assist to management events that held by Public Relations Division.Assist the protocol team in carrying out protocol functions in the local parliament.Provide support to local parliament in carrying out activities and work programs through administrative support