Nur Hidayah Muhammad Email & Phone Number

Singapore

Singapore

Manages new user’s requirements for hardware assets like PC, monitors and mobile devices. Maintains IT asset hardware to ensure sufficient stock Maintains and keep track of software licenses for Asia Pacific region Oversee hardware maintenance for servers and network equipment Manages procurement for hardware & software Process billing / invoices from service suppliers which needs costs to be allocated to individual cost centre. This includes IT services and market data invoices. Provide reports on charges to individual head of department Manages adhoc requests from users Arrange for equipment export to other office locations in Asia Pacific

Provide support for helpdesk hotline / counter and respond to queries from emailHandled the tasks of installing operating systemsInvolved in Windows Vista / Windows 7 migration projectCreate id and account maintenance in Active directoryPerformed tasks of troubleshooting hardware and softwareMaintain IT asset database accuracyGenerate and conduct monthly report for IT assets auditingResponsible in providing network usage report for managementCreate and maintain IT asset management guide and other policiesImprovise the work flow process for operations teamResponsible for purchase and allocation of pc for new hireConduct briefing sessions and prepare presentation slides for new hireProvide support for smart phone users to configure emails on Blackberry, Iphone and Windows MobileImplement documentation for asset management and business continuity plan policySupervise junior staff on daily operations related matters

ITResponsible for upgrading and installing RAM, hard drives, boards and modems for laptops and PCs Reassembled and dissembled CPU Upgraded and installed software applications, operating systems, anti viruses, drivers and security software Formatted, debugged and partitioned basic operating systems Handled the tasks of creating access database for ISP that gives accurate information on product and payments Handled the tasks of collecting data and preparing instruction manuals for technical projects

Provided IT support for internal personnel which include users from Asia Pacific region on hardware and software problemsMaintained daily backups on servers running on Windows NT and Windows 2000 Built images from different hardware platforms and operating systems Windows 95 and Windows 2000 using Ghost image softwareResponsible for provisioning IT accessories like printer toners and ink cartridges Involved in the Y2K project to provide strategic procedure to ensure all software and hardware are Y2K compliant. Carry out tests for year 2000 compliant hardware and software on all PC

Managed the daily backup of the AS400 systemEnsure no failure for the data backupResponsible for the backup of the entire AS400 system on quarterly basisConfigured PC with standard program applications for new usersProvided support for internal and external customers on hardware and software troubleshootingCreated users ID for network login and Lotus Notes ID from server

Processed shipment note and purchase orderConsolidated shipment documents like master airwaybill and house airwaybill.Prepared fax documents for any shipment delay or data discrepancies to external agentAssisted the IT Manager in the administrative tasks and distribute monthly reportsAssigned to keep stock inventory for all computer related accessories like printer ribbons, toners, diskettes etc

Processed purchase ordersGenerated weekly and monthly sales analysis reportAssisted the marketing manager in administrativeProvided quality service for dissatisfied customers like accessories repair or replaceable merchandise

Diploma, Data Science

Diploma, Interactive Multimedia

Diploma, Computer Studies