Nur Huda Email and Phone Number

• Managed a day to day operations by oversee daily pick and pack task to ensure the process systematically and organized.• Oversee daily shipment and delivery to ensure all shipment in appropriate timing of delivery in between 2 working days to avoid late shipment occur and complaint by customers.• Monitor on inbound process such as receiving, processing and verifying accordingly, create and print label code and liaise with Procurement team to ensure all stock received in good condition.• Monitor and maintain warehouse inventory.• Managed any problems related with parcels and return parcels from courier• Perform stock take once in 2 weeks to ensure the quantity updated and accurate according to the system.• Assist Finance team with regular audits, fact checks and resolving inconsistency of the stock.• Oversee daily retail operation in the store by monitor and maintain store condition and visual merchandising standards.• To back-up retail sales person when needed.• Manage customer payments through the Point of Sale (POS) systems, handle void transactions and ensure all sales transactions is correct.• Coordinate daily customer service operations by interact through various channel (Shopee, Zalora, TikTok, WhatsApp).• Handle complaints, provide appropriate solutions and alternative within the time limits and follow up to ensure resolution.• Prepared a monthly report on the operations performance and identify and resolve on the problems occurred.

• Performing an outbound call to gather the customer feedbacks on the service and escalate to the respective departments.• Conduct a discussion with the respective department for an immediate action and solution on the follow up cases.• Achieving the 10% outbound call response rate and close the loop the cases within 48 hours set by the management. • Preparing and compiling the data for weekly, monthly and yearly group and local reporting within the dateline.• Make a schedule and provide training when necessary for upper management to perform close the loop session.• Participating on Medallia project for fulfill the management goals to oversee the data and result from various touch point by department.• Perform other ad hoc assignment and tasks as requested by management.

• Assist the restaurant manager in planning and implementing strategies to attract customers.• Attend training to fulfill the requirement and criteria of the position.• Prepare shift schedules and verified by restaurant manager.• Supervise and coordinate communication between kitchen and floor staff and provide assistance needed.• Keep detailed records of daily, weekly and monthly costs and revenue.• Monitor compliance with safety and hygiene regulations.• Gather guests’ feedback and recommend improvement.

- Preparing invoice, receipt & others documents- Preparing report & presentation slide- Handling all general clerk duties & all other tasks assigned by manager- Preparing staff schedule & payroll

- Greet & serve customer- Preparing paperwork, report & construct schedule- Organizing & ordering stock item- Handling cashier, making beverages & be a runner