Professional highly experienced in Customer Service and Key Account Management, supporting Sales and Purchasing in International Markets, especially in India.My personality is focused on teamwork, seeking excellence in the Customer Service, in order to achieve their confidence and loyalty by an effective, honest and transparent management of their requests.Person involved, committed, with great capability for negotiation and work under pressure, attitude of continuous learning and active listening.Latest formation:Master in Business Administration (MBA) in EAE Business School in Barcelona.Continous formation:* Attending Scientific Congresses on Research and Regulation in the Pharmaceutical field (SECAL, AFSTAL, LASA UK, LASA INDIA, FELASA, GV-SOLAS & AAALAC), from 2008 to the present* Attending International Trade events in the Stainless Steel and Construction sectors, usually as Exhibitor (TUBE Düsseldorf, STAINLESS STEEL WORLD Maastricht, SAIE DUE Bologna and CONSTRUMAT Barcelona), from 2003 to 2008* Formation courses in the stainless steel Factories represented by Gual Steel: Jindal Steel and Chandan Steel in India, Satinox, Alfinox and Curvinox in Italy, Stala Tube in Finland, Recam Laser and Fittexport in Spain, from 2003 to 2008* Attending International Trade events in the machinery and tooling sectors (IMTS Chicago, EMO Hannover, BIEMH Bilbao and WESTEC Los Angeles), from 2001 to 2003