Nuria García Coloma Email & Phone Number

Alicante, Valencian Community, Spain

Alicante, Valencian Community, Spain

London, United Kingdom

Gestión de la Agenda de Dirección. Supervisión de la partida presupuestaria de todos y cada uno de los departamentos del hotel. Contratación de mandos intermedios. Control de horarios. Coordinación interdepartamental. Asistir a la Dirección General y al Comité Ejecutivo en la dirección de los RR.HH. y el cumplimiento de objetivos en este hotel de 5.

London Marriott Hotel Maida Vale

Coordinación de los diferentes departamentos del Hotel para asegurar el cumplimiento de los objetivos pactados; Gestión integral de quejas dirigidas a la dirección del hotel; Administración de la agenda directiva; Representación del hotel en reuniones de carácter comercial o promocional; Entrevistas de personal. Revisión de objetivos con los diferentes.

Park Lane, London

Revising and maintaining office systems, including data management and filing.Screening phone calls, enquiries and requests, and handling them when appropriate.Apoyo administrativo a la ejecutiva directiva. Elaboración de pedidos y control de presupuestos. Gestión integral de contratos con proveedores.

Hilton London Metropole Hotel, London

Organizar, dirigir y coordinar la recepción del Hotel más grande de Europa con 1054 habitaciones y un equipo constituido por 30 recepcionistas.

Hilton London Metropole Hotel, London, UK

Gestionar eficazmente las reservas con el fin de obtener el mayor índice de ocupación y revenue; Asegurar la satisfacción de los huéspedes y el cumplimiento de los estándares de calidad.

Hospes Amerigo, Alicante, Spain

• Ensure guest’s satisfaction.
• Providing information, taking messages and scheduling appointments.
• Creation of new reservations, modify and cancel existing reservations.
• Greeting guests entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Mare Nostrum Resort, Tenerife, Canary Islands, Spain

• Delight each guest with a personal recognition.
• Meet and greet arriving guests and bids them farewell as they leave.
• Review the arrival list daily and assisting in preparing and distributing welcome amenities.
• Escort and guide VIPs.
• Attends and assist guest’s needs and requests.
• Handle and resolve guest’s complaints.

Viajes El Corte Ingles Travel Agency, Alicante, Spain

• Develop accounts (new and existing) by mapping specific business and buying tendencies.
• Maintain organized and professional plan for correspondence and follow up.
• Perform daily telephone solicitations to new and existing accounts/customers in defined geographic region.
• Promote awareness to corporate, incentive and association markets via travel to respective regions in Alicante providing presentations and personal sales calls.
• Conduct tours of property to meeting planners and other potential customers while informing of all hotel/resort services available; entertain customers on property, during site inspections, pre-planning trips, and.
• Coordinate and negotiate specific contract to achieve maximum profitability while satisfying customer needs.

Italy

• Direct and accompany passengers on multi-day tours.
• Provide general knowledge of attractions and destinations.
• Prepare for tour by making arrangements and confirming reservations.
• Complete tour reports, daily logs and expense reports.
• Assist special needs' customers.

Master: Unwto Through The University Of Barcelona, Spain, High Management, Policy And Strategy Of The Tourist Destinations, Finished With Merit

Higher Diploma, Protocol, Information And Interpretation Of The Tourist Destinations, Finished With High Merit

Diploma, Tourism And Travel Services Management