Nuria Matute Cledu

Nuria Matute Cledu Email and Phone Number

Duty Manager @ The Adria - A member of The Leading Hotels of the World
London, England, United Kingdom
Nuria Matute Cledu's Location
Greater London, England, United Kingdom, United Kingdom
About Nuria Matute Cledu

Since I started working, I have been dedicated to customer service in hospitality and other areas. After five years developing my career between Australia and the United Kingdom, focused on improving my English, marketing and hospitality skills, I very much enjoy working in multicultural environments and I am always looking forward to new challenges.I am currently willing to continue my professional development applying all the experience I gained working in busy environments, making my best to keep customers satisfied and resolving any conflicts that may arise.I define myself as a proactive professional with strong interpersonal skills and used to work under pressure, flexible to new situations and opportunities.

Nuria Matute Cledu's Current Company Details
The Adria - A member of The Leading Hotels of the World

The Adria - A Member Of The Leading Hotels Of The World

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Duty Manager
London, England, United Kingdom
Website:
londongrosvenorhouse.co.uk
Employees:
199
Nuria Matute Cledu Work Experience Details
  • The Adria - A Member Of The Leading Hotels Of The World
    Duty Manager
    The Adria - A Member Of The Leading Hotels Of The World
    London, England, United Kingdom
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  • Jw Marriott Grosvenor House London
    Group & Event Executive
    Jw Marriott Grosvenor House London Apr 2022 - Present
    London, England, United Kingdom
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  • Jw Marriott Grosvenor House London
    Group & Event Coordinator
    Jw Marriott Grosvenor House London Jan 2022 - Apr 2022
    London, England, United Kingdom
    Coordinate group bookings, assist group manager with large programmes. Communication with clients offering hotel services, making sure groups have a successful stay in the hotel.
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  • Jw Marriott Grosvenor House London
    Front Desk Supervisor
    Jw Marriott Grosvenor House London Jul 2021 - Jan 2022
    Londres, Inglaterra, Reino Unido
    Perform and lead all front desk duties delivering exceptional customer service. Supervise day-to-day operations. Train and manage staff, as well as address customer complaints and queries following brand standards.
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  • Jw Marriott Grosvenor House London
    Front Desk Agent
    Jw Marriott Grosvenor House London Jul 2019 - Jul 2021
    London, United Kingdom
    Delivering exceptional customer service by following brand standards; check-in/out; room allocation and room moves responding to and anticipating guests' needs; handling calls, emails, and reservations; responding to guests' complaints in a timely and professional manner; developing and maintaining strong relationships with regular guests; upselling and promoting hotel services; billing, and cash handling, coordination between departments.
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  • Jw Marriott Grosvenor House London
    Guest Service Agent
    Jw Marriott Grosvenor House London Dec 2018 - Jul 2019
    London, Reino Unido
    Answering calls and emails, providing assistance and advice to in-house and external guests. Coordination between hotel departments and responsible of hotel's Business Centre.
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  • Tous Jewelry
    Shop Assistant
    Tous Jewelry 2015 - 2018
    Vitoria-Gasteiz Y Alrededores, España
    Personal guest services and advising, sales, window dressing, and collection promoting during Christmas and sales seasons (2015/2016, 2016/2017, 2018/2019).
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  • Preferred Hotels & Resorts
    Front Desk Agent In Gran Hotel Domine Bilbao
    Preferred Hotels & Resorts Jun 2016 - Dec 2016
    Bilbao Y Alrededores, España
    Check-in/out, guest services, room allocation, reservations, email, calls, concierge, billing, vouchers and cash handling, department coordination…
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  • Preferred Hotels & Resorts
    Intern In Gran Hotel Domine Bilbao
    Preferred Hotels & Resorts Feb 2016 - May 2016
    Bilbao Y Alrededores, España
    Cross training through several hotel departments (front office, purchases and food & beverage management)
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  • Last Tour
    Event Staff
    Last Tour Oct 2015 - Nov 2015
    Bilbao Y Alrededores, España
    Assistance in BIME Pro and BIME Live musical event set up.
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  • Check Your Service
    Tourist Trip Evaluator
    Check Your Service Feb 2015 - Jul 2015
    Ámsterdam Y Alrededores, Países Bajos
    Creating evaluation reports on the performance and quality service of different tourist activities in the city of Amsterdam.
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  • Azafatas Gasteiz
    Event And Congress Hostess
    Azafatas Gasteiz Oct 2014 - Jul 2015
    Vitoria-Gasteiz Y Alrededores, España
    Organisation prior to the event, guest welcoming, cloakroom, accreditations, guestservices...

Nuria Matute Cledu Education Details

Frequently Asked Questions about Nuria Matute Cledu

What company does Nuria Matute Cledu work for?

Nuria Matute Cledu works for The Adria - A Member Of The Leading Hotels Of The World

What is Nuria Matute Cledu's role at the current company?

Nuria Matute Cledu's current role is Duty Manager.

What schools did Nuria Matute Cledu attend?

Nuria Matute Cledu attended Ostelea, Tourism Management School, Entrepreneur Education (Gold Coast, Australia), Universidad De Deusto, Nhtv Internationaal Hoger Onderwijs Breda.

Who are Nuria Matute Cledu's colleagues?

Nuria Matute Cledu's colleagues are Cristina Kurak, Djamss Soot, Bridget Mitchell Austin, Colm Fitzharris, Antonio Gómez Arcilla, Lucas Mclean, Valentinas Giedraitis.

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