•Established and optimized workflows for a newly-formed department, focusing on efficiency and scalability to support project-based operations.•Collected and analyzed data for ongoing projects, creating detailed reports that support strategic planning and resource allocation.•Performed a data migration initiative to enhance data security by transitioning from Google to Microsoft platforms, ensuring secure data handling, compliance, and seamless integration with new systems.•Created comprehensive guidelines to support project workflows, standardize processes, and ensure team alignment across new initiatives.•Collaborated closely with vendors and internal teams to ensure clear communication, timely updates, and successful project delivery within a dynamic operational environment.•Worked closely with cross-functional teams to align on project goals and support team in IT Department through the department’s development phase.

- Guided and served customers responsible by answering questions, solving problems,handling complaints, process registration, updating personal information andtransaction of the unit trust. - Assisted in the grant process and will declaration.- Coordinated documents for filing.- Organized batching of transaction reports.- Managed and performed precise data of gift stocks through SharePoint of MicrosoftExcel.

- Assisted guests and staff with giving information, helping solve problems and handlingcomplaints.- Executed data entry of employee's attendance and check-in process through MicrosoftExcel.- Prepared and submitted the report of employee's attendance and check-in throughMicrosoft Outlook to Human Resource Officers, Managers and the Director ofOperations.- Administered invoices, bills, in and out letters, clinic panel forms and filing for officedocumentation.- Managed office stationery stocks.

I completed practical training at different units which are Human Resource Unit, Financial Unit, Revenue Unit and Assets & Store Unit. Through my practical training, I performed process letters, prepared for documentation and managed filing system. I also provide service to clients and performed audit in wards.