Nur Muhammad Ccna, Mcsa, Mcts, Azure Administrator. Email & Phone Number

Toronto, Canada

• Providing guidance and configuration of highly complex Linux, Unix & Windows server based environments, including operating system and infrastructure component configuration, and application installation • Completing problem analysis and resolution, and leads Technical Recovery Teams in the restoration of service for highly complex problems • Participating in post mortem meetings for root cause analysis of service impacting issues• Providing consultation in project and planning teams as part of hand-off between the Engineering and Operations teams • Testing and verifies security controls in fixes, and new or upgraded products

Toronto, Canada

• Server installation, support and administration of Linux, Windows, VMware and Citrix• Physical installation and maintenance of network appliances Router, Switch, Firewall, Load Balance, SAN, NAS and troubleshooting• Monitoring, managing and resolving customer tickets• Technical support for large, complex enterprise class server environments• Providing systems availability monitoring and reporting• Performing Incident capture, verification, diagnostics and escalations

2972 Danforth Avenue, Toronto, Canada

• Playing key role in support unit to improve responsiveness and customer satisfaction by providing effective solution• Establishing best practices in Server and Network support and training technical staffs• Troubleshooting hardware, installing, configuring and connectivity issues of Linux, Windows 2003, 2008 and 2012 environment• Monitoring and maintaining computer and network systems, ensuring data integrity, providing software and hardware support• Performing testing of hardware and software products, Desktops, Laptops and Network cabling• Monitoring and resolving IT support issues via phone and email.• Reviewing test plans and ensuring they meet the objectives of the contractual requirements; participating in the testing process to validate requirements• Planning and facilitating migration and conversion to Windows 7, 8 enterprise environment • Providing desktop support for clients by phone or in person as needed to minimize downtime

Dhaka, Bangladesh

• Responsible for Network and Server Administration• Performed server upgrades to include new user entries in Active Directory• Client Data Backup, Help Desk support• Updated computers and servers with the latest service packs and patches• Installed and updated of antivirus into client machine and servers• Extensively used Service Desk Plus and BMC Remedy ticketing system• Internal end-user training including departmental heads and senior executives• Improved workplace environment by 5 percent