Nursaç Yüksel Email & Phone Number

İstanbul, Türkiye

Working with other departments to ensure customer satisfaction and improve dissatisfaction,Actively using customer relationship management system (CRM) and monitoring and updating CRM,Continuously follow up customer inquiries and complaints,Analyzing to solve problems related to incoming requests,Customers with high sales potential value-added by.

Meeting the opinions, suggestions, complaints, documents and information submitted by the customers and finalizing them by carrying out the necessary studies, managing existing operationalprocesses and managing all customer-related operations through panels,Conducting surveys / customer calls,To solve the problem by contacting the system support unit in.

Istanbul, Turkey

Finding solutions to Customers’ support & complaint letters in both oral and written way.Creating customer journeys, developing customer experience and making proposals for customer experience’s integration into product.Building analysis on purpose of minimizing customers’ support and complaint requests.Supervising Net Promoter Score and following up on.

Bachelor'S Degree, Yönetim Bilişim Sistemleri

Bachelor'S Degree, Sociology