Nur Safaat Email & Phone Number

1. Training user about business process of modules sales (H1), service (H23), and Finance for migrate master data & transaction in application DMS (Dealer Management System)2. Mining more than 20 of objects data to ensure ready to migrate database3. Involved in create RPA Comparation & Locking Preload-Postload of object data to enhancement performance of process migration4. Collect information on user needs, defining the required IT application system, present it to the Business Development team and discussing solutions that will be provided to user5. Monitor, support, & solving tickets of issue in Jira/HotSpot every golive and ensure issues are solved with provide detailed solution and look root causes analysis of problemsAchievement : Successfully managed the migration of master data and transactions for over 150 dealer branches, up from the initial 10 branches. Created RPA for Comparison & Locking Preload-Postload processes. Provided support and resolved over 90 tickets in Jira/HotSpot during each go-live phase in 2 weeks.

1. Customize the application facilitate business process including an interface programs2. Create & execute design specification,documentation, testing & implementation for training business process & operation system of DMS & SFA. 3. Support & advises users in implementation of new systems, processes and enhancemen4. Monitor incoming issue with support application team to solve technical problems so the problems are immediately identified and addressedAchievement : Implemented DMS & SFA for up to 10 distributors simultaneously through online training sessions. Ensured that the DMS & SFA applications became the primary systems for the distributors. Provided L1 support to resolve over 10 issues from users via calls, WhatsApp group chats, and email requests.

Tangerang, Banten, Indonesia

1. Became Implementor for training business process & operation system of DMS & SFA2. Install and configure all required hardware and software, UAT3. Assist client in troubleshooting problems, indentify sources of the problem, diagnose issues application then offer solutions (problem solving). Record issues and solutions to troubleshoot guides4. Coordinate end to end with IT HO & IT vendor to resolve potential issues in the development of application5. Became L2 Regional Application Support to handle distributor more than 40 of area from pragolive – golive & unsure application used to complete business transactions (primary system)6. Mining data to unsure variabel, redudancy, correlation, preprocessing data, cleaning data, mapping data7. Monitoring of SLO (Selling Out) distributor everyday and Migrasi data to create mix system or bridging DMS