1. Based at Hospital Selayang, where I served as a Team Lead.2. Provided comprehensive support and troubleshooting for Radiology Information Systems, specifically Syngo and Medavis, ensuring the seamless operation of critical medical imaging processes.3. Delivered initial-tier troubleshooting services for Hospital Information Systems, including Pharmacy (PHiS), Backup (BHiS), and various other vital hospital systems, enhancing operational efficiency and minimizing downtime.4. Proactively generated monthly project reports, including SLA (Service Level Agreement) reports, slide presentation reports, and concise monthly project summaries, offering valuable insights to support decision -making processes.5. Conducted daily rounds in critical areas such as clinics and the pharmacy every morning, ensuring the availability and optimal performance of IT systems and addressing any emerging issues promptly.

1. Based at Hospital Sungai Buloh, where I served as a Team Lead. 2. Undertook the responsibility of leading the Helpdesk Team.3. Delivered initial-tier troubleshooting and support services to end-users through various communication channels, including phone calls, WhatsApp, email, and remote assistance.4. Produced and maintained essential team documentation, including schedules and checklists.5. Generated project-related documentation, encompassing SLA monthly reports, presentation slides for monthly project meetings, staff attendance reports, and monthly project summaries.6. Offered first-level troubleshooting and support for a wide range of IT equipment, including PCs, UPS systems, printers, notebooks, and software-related issues.7. Provided dedicated assistance and guidance to end-users in navigating the HIS (Hospital Information System), ensuring optimal utilization of the system's capabilities.

1. Based at Hospital Sungai Buloh.2. Offering initial-tier troubleshooting and support to end-users through various communication channels such as phone calls, WhatsApp, email, and remote assistance.3. Providing first-level troubleshooting and support for an array of TI equipment, including PCs, UPS systems, printers, notebooks, and software-related issues.4. Extending support to end-users and offering assistance and guidance in navigating the HIS (Hospital Information System).5. Administering Windows and Application User IDs for hospital staff using the Active Directory (AD) system, ensuring streamlined user management.

1. Based at Hospital Sungai Buloh.2. Offering initial-tier troubleshooting and support to end-users through various communication channels such as phone calls, WhatsApp, email, and remote assistance.3. Providing first-level troubleshooting and support for an array of IT equipment, including PCs, UPS systems, printers, notebooks, and software-related issues.4. Extending support to end-users and offering assistance and guidance in navigating the HIS (Hospital Information System).5. Administering Windows and Application User IDs for hospital staff using the Active Directory (AD) system, ensuring streamlined user management.