Nursyafiqah Samat Email & Phone Number

Selangor, Malaysia

Certified eCommerce Specialist (CES)Customers (external)• Identify, establish and manage multi-tier relationships across customer and DHL organizations toensure a long-term business partnership and achievement of corporate goals• Build and maintain executive relationships within the designated Key Accounts (Local as well asMulti-National) customer accounts and Partners• Provide customer-oriented service at all times relating to specific sales and customer expectationissuesCommunication• Develop a working relationship with the relevant support sections e.g. GKAM Support Group,Operations to ensure they are kept up to date with all issues relating to the GKAM Customeraccounts• Represent the customer in the solution/service development process, ensuring clearcommunication of customer expectations and requirements• Work together to strategically improve the overall competitive advantage of the customer, andmaximize the customer’s lifetime value to DHLSales/Customer Account Development – Planning and Follow Up• Develop and implement a strategy to promote DHL programs and solutions to the assigned list ofcustomer accounts• Implement global and regional account acquisition/development approaches and platforms• Display strong skills in global customer analysis to ensure that all customer requirements are beingfulfilled• Manage and co-ordinate the agreed account initiatives, activities, and programs to retain and growongoing revenue and profit contributionsMargins/Profitability Assurance• Establish and implement a pricing review timetable that ensures improving margins fromdesignated accounts• Ensure all customer agreements are cost-sensitive to ensure a suggested minimum pricing tariff isset and adhered to. Any deviations from this tariff require management agreement andjustification

Selangor, Malaysia

· Listening to customers’ concerns and handling complaints and returns· Giving detailed explanations of services or products· Working with a sales team to create better methods to address customer complaints· Reviewing shipment status and transactions while resolving issues· Communicating with customers in-person, through email or chat, over the phone, or on other platforms· Receiving orders, calculating ETA, and processing the request to be forward to other function· Monitoring customer satisfaction levels· Referring customers to superiors when necessary

Madrid, Community Of Madrid, Spain

Assisting members of University staff in carrying out official duties.Involve in 2 selected coursesProvide general support and guidance to international students as an ambassador

Acting as Ambassadors for the student experience and UniKL in particular where we help to educate visitors about the campus life, history, traditions, and achievements of the college through supporting the Student Life & Leadership departments, conducting campus tours, supporting high school recruitment events, and supporting Presidential and Foundation functions.

Bachelor Of Business Administration - Bba, International Business

Diploma Of International Business, International Business

Activities and Societies: Student Representative Council 2012-2014