Nur Syuhaima Samsuddin Email & Phone Number

Cyberjaya, Selangor, Malaysia

Penang, Malaysia

• Roles & responsibilities:
• Support logistics department in data collection and analysis to reduce costs and increase company profits.
• Advise DHL team for freezer relocation project and come out with solution for the relocation and able to relocate within one week.
• Involve with the planning of shipments based on customer needs, supporting supply chain systems, administrative tasks, tracking orders to ensure prompt deliveries.
• Collect, analyse, and manage quantitative data and create meaningful analysis to lead business improvement and cost reductions.
• Collaborate with DHL team for Requester Item route plan and trucking plan to ensure that the most efficient shipping and delivery methods are use.

• Roles & responsibilities:
• Leaded of Mellow Crunch team which involves customers and multi-tier level of agents where it requires skills of leadership in managing a team.
• Trained and developed new agent associates in products, selling techniques and company procedures to ensure they understand better about of the business.
• Established, developed, and maintained positive business and customer relationships to avoid any misunderstanding.
• Presented, promoted, and sell products using solid arguments to existing and prospective customers to make the customers believe our services.
• Explored sales procedures knowledge to enhances self-understanding on the business flow operation. Significant Accomplishment:

• Roles & responsibilities:
• Organized a Frunchie’s team which involves multi-tier level of agents that requires leadership skills.
• Delivered quality customer service and developed relationships with prospective customers to make sure they satisfied with the services offered.
• Resolved problems according to agents’ stock while maintaining courteous manner
• Coordinated and trained all the agent how to create Shopee Seller account and how to promote their business by offering training, coaching and general technical assistance support.Significant Accomplishment:
• Achieved and maintained Shopee shop rating with average 5 star and get Preferred Seller badge.

Kulim, Kedah, Malaysia

Coordinated customer orders with a friendly demeanor and consistently promoting on social media, supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services, aided with inventory restocking and various other tasks as required such as preparing and arranged ingredients for line.

Seri Kembangan, Malaysia

Devised, deployed, and monitored processes to boost long-term business success and increase profit levels, communicated clearly and positively with coworkers and business partner, handled currency and transactions accurately as well as analyze market’s potential, track sales and status report.

Seri Kembangan, Malaysia

1) Operates cash register during service hours and fill out cash reports.2) Skill in organizing work and ability to follow basic sanitation requirements.3) Responsible to give accurate change to customers.4) Ensures that shelves, racks, and counters are organized.5) Assists customers with their needs and concerns; identify the shelf of the products they.

Tasek Gelugor, Penang, Malaysia

Served customer’s food to 30-60 customers per day, communicated with other kitchen team members to ensure food was prepared on the time and correctly, warmly greeted new and returning customers and developed relationships resulting in customer loyalty.

Kulim, Kedah, Malaysia

1) Provides a positive customer experience with fair, friendly and courteous service.2) Resolves customer issues and problems.3) Maintain kitchen work areas, equipment, and utensils in clean and orderly condition.4) Preparing and serving customers' order.5) Displayed enthusiasm and knowledge about the restaurant's menu and products.

Bachelor Of Computer Science, Computer Systems Networking And Telecommunications

Science Stream

Activities and Societies: Netball

Education record

Activities and Societies: Captain Hockey SM Sains Kepala Batas