Nurul Astika Ibrahim Email & Phone Number

Singapore

Follow internal workflow processes and work with a variety of internal tools to debug and resolve common client issues.Collaborate with other teams to identify solutions to client issues.Perform Green Flag duties following defined processes to meet SLAsMaintain external documentation and internal playbooks and collaborate with the team on project.

Singapore

Investigate client inquiries and provide "white glove" assistance via phone, email, or chatProvide first response to technical issues, solve where possibleProperly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathetic mannerTrack customer inquiries through to resolution, maintaining a timely cadence.

Singapore

• Currently attached to Data Center as Data TechnicianWork independently in Disk Erase and GTape operations.
• Work independently complete swaps and repairs on machine of the day platforms.
• Perform swaps and repairs on all storage and network links and devices..
• Lay network cabling, identify and correct machine/network labels deploy new labels.
• Work on completing machine upgrades tasks independently.
• Perform machine decommission tasks.

Singapore

· Responsible for level one technology support. The role supports a global user base and involves basic troubleshooting of Microsoft applications and proprietary systems.· Inbound call from global users· Troubleshooting hardware/software via telephone for Global users· Technology call center environment· Ability to utilize multiple resources to determine.

Singapore

Developer Operations Analyst @ FacebookBecome a subject matter expert on Facebook platform policies and 3rd party application review criteria.Communicate with 3rd party developers about their review results and provide 1:1 ticketed support.Work with internal reviewers to accurately assess quality metrics for internal processes.Identify trends to drive.

16 Science Park Drive

 Deliver consistent advice and support to Customers on our services and memberships inaccordance with the company’s service standards and quality objective, Assist with membership enrollment Provide remote technical assistance to customers (Carry out the troubleshooting process,helping customer to use our service…), Manage outgoing calls to customers.

Telecom Exchange

Technical Support - HelpdeskWork location: 31 Jurong East Avenue 1 Off Jurong Town Hall Road (S) 609773Responsibilities:· Provide customer support for provisioning of fixed telephone line including assignment of jobs and ensure telephone lines are successfully commissioned by following on any escalations to back room support for resolution· Closely monitor.

Singapore

• Provide 1st level support 28th Sea Games 2015 end user.
• Escalate to 2nd level support upon escalation matrix.
• Work together with team mates and be a team player.
• Troubleshoot end user and aim to resolve at first contact.
• Manage different online systems to keep track of cases.

Telepark

• Provide 1st level technical assistance on the phone.
• Handle users' request promptly and efficiently.
• Providing resolutions and support for Internet service both ADSL and FIBRE.
• Guide users on basic troubleshooting on devices such as laptops and mobile phones.
• Liaising with Various departments to provide efficiently.

Diploma Of Education, Information Technology Project Management

NICF - Diploma in Infocomm Technology (Support)

Higher Nitec, Information Technology

Nitec, Intermedia/Multimedia

Activities and Societies: Nitec in Multimedia