Nurul Ruslan Email and Phone Number

Aug 2018 - Current Officer, Investment & Industry Development, Malaysia Digital Economy Corporation (MDEC) • Undertake data cleansing and data entry of customer information for CPM 500 companies for 2017 and additional new CPM 458 companies for year 2018. Data cleansing is a continuous process which requires corrective action at beginning of stage• Support project data collection, coordination, logistics and operations (e.g.: Onboarding, Dialogues… Show more Aug 2018 - Current Officer, Investment & Industry Development, Malaysia Digital Economy Corporation (MDEC) • Undertake data cleansing and data entry of customer information for CPM 500 companies for 2017 and additional new CPM 458 companies for year 2018. Data cleansing is a continuous process which requires corrective action at beginning of stage• Support project data collection, coordination, logistics and operations (e.g.: Onboarding, Dialogues and Coffee Chats)• Analyze, compile and assist “Red Flag” companies on MSC status related issues• Engage with internal & external clients for Privilege Accounts (not under CPM purview)• Issue APEC supporting letters for business travel cards• Assisting in providing data for FKW, OSRE and data crunching as and when needed• Coordinate data on CPM’s 500 companies’ Realized Investment with Project Manager in DCOO’s officeJul 2017 - Aug 2018 Officer, Customer Service Division, Malaysia Digital Economy Corporation (MDEC)• Provide exceptional client service by effectively handling day to day requests for an assigned set of clients • Gain a thorough understanding and working knowledge of assigned clients and consultant• Serve as back up person when the CPM team is travelling or out of the office• Prepare for client/consultant/prospect meetings to ensure that meeting documentation is thorough, logistics are organized and all materials have been produced, meeting details have been communicated to external client as well as internal presenters, and coordinate follow up items• May attend meetings as appropriate and when required• Work with other teams including Operations, Compliance and Investment team to onboard new clients and to resolve client requests or issues• Support the team on as needed basis with broader client service requests Show less

• Provide key support to Recruitment Specialists and the wider recruitment team in completing designated recruitment activities. Create and post job advertisements to nominated sourcing channels. Booking interviews, videoconferences and other recruitment events.• Organizing certified skills testing, CV screening, Screening Forms and database management.• Prepares necessary documents such as offer letters and on-boarding procedures for successful applicants• Adhere to recruitment… Show more • Provide key support to Recruitment Specialists and the wider recruitment team in completing designated recruitment activities. Create and post job advertisements to nominated sourcing channels. Booking interviews, videoconferences and other recruitment events.• Organizing certified skills testing, CV screening, Screening Forms and database management.• Prepares necessary documents such as offer letters and on-boarding procedures for successful applicants• Adhere to recruitment process as designed, ensuring appropriate approvals at relevant stages and ensure the up to date documentation of the recruitment processes.• Identify opportunities for or contribute to developing continuous improvement and innovation in the recruitment delivery process.• Support the Recruitment Operations Manager and the team by delivery of administrative duties as required.• Be the first point of contact for all administrative process questions and escalate to appropriate resource as required.• Ensure all requests are responded to in a timely manner / agreed timeframes, and to quality standard as agreed. Pro-actively identify where support may be needed and act accordingly.• Ensure accurate and up to date information is recorded on the database candidate profile and candidate has been moved through appropriate workflow activity stages by creates and maintains data management and Profiles for new hires.• Manage candidate applications and employee referrals Show less

• Expansion of MUSE project from MUSE 2016 Baseline to MUSE 2016, from 14 to 24 agencies• To follow up and communication with government agencies in ensuring data is up to date and any pending items require for the project• Communications via formal letters and emails to high management of government agency• Conduct internal and external meetings for MUSE Project countdown• Consolidate report by compiling and sorting information received from multiple data points, activities… Show more • Expansion of MUSE project from MUSE 2016 Baseline to MUSE 2016, from 14 to 24 agencies• To follow up and communication with government agencies in ensuring data is up to date and any pending items require for the project• Communications via formal letters and emails to high management of government agency• Conduct internal and external meetings for MUSE Project countdown• Consolidate report by compiling and sorting information received from multiple data points, activities update and program post report• Facilitate and synchronize MUSE system I;e: MyPelanggan & 1MPRES with MAMPU and vendors. System is owned by multiple stakeholders hence the synchronization requires thorough monitoring• Assisting the promotion team to carry out various ground activities for MUSE promotional campaign i;e roadshow, exhibition and any relevant user engagement platforms.• Execute the grand lucky draw program which is involving logistics, invitation and follow up with the winnerAchievements:1. Coordinated the development of Malaysia User Satisfaction Evaluation (MUSE) 2015 Baseline for 14 pilot agencies in 2015 as well as the expansion in 2016 with 24 agencies.2. Achieved 22000 respondents from MUSE Survey and data collected was analyzed for user satisfaction on the above agencies’ online services. Collaborated with Accenture to develop a benchmarking analysis with 6 countries.3. Organized 5 MUSE Campaigns to ramp up the number of respondents4. Coordinated 3 engagement sessions with participating agencies to solicit ideas and feedback, get more buy in from them and create awareness on MUSE programme5. Managed database for MUSE participating agencies on government online services Completed Project Management Simulation Workshop, PM PRO, Jan Show less

• Triage incoming customers & attend corporate customer• Educate customers on Maxis program & products also the policies and assist with registration• Complete intake process and open cases as needed• Place outgoing calls to corporate customers to check and to follow up base on the cases• Follow communication/update expectations with customers, in accordance with the Maxis program/ policies or other agreed upon time frames set by both parties.Achievements: Received… Show more • Triage incoming customers & attend corporate customer• Educate customers on Maxis program & products also the policies and assist with registration• Complete intake process and open cases as needed• Place outgoing calls to corporate customers to check and to follow up base on the cases• Follow communication/update expectations with customers, in accordance with the Maxis program/ policies or other agreed upon time frames set by both parties.Achievements: Received the Employee of the Month Award at Maxis, The Gardens Midvalley, Aug 2014 Show less

• Handling sales phone calls• Communicating with clients prior to their course and recording all correspondence• Compiling client Information Packs• Assisting with the copy writing of marketing materials• Developing and implementing ideas for the marketing and sales of our courses and possibly for company• Utilizing social networking opportunities to facilitate sales and increase brand awareness• Assisting with promotional events• Attending and presenting during… Show more • Handling sales phone calls• Communicating with clients prior to their course and recording all correspondence• Compiling client Information Packs• Assisting with the copy writing of marketing materials• Developing and implementing ideas for the marketing and sales of our courses and possibly for company• Utilizing social networking opportunities to facilitate sales and increase brand awareness• Assisting with promotional events• Attending and presenting during meeting• Supporting the Sales Manager and the Marketing Manager in all aspects of their workAchievements: Collaborated with International Islamic College (IIC) and managed to get 50 applicants. Show less

• Managed & handled training for companies & organizations• Liaison Officer for CTO project• Come out with proposal & costing for each project• Manage tele-conference & deal with the embassy and travel agent• Manage & facilitated training for Commonwealth Telecommunications Organization (CTO), London.Achievements:1. Managed to get 2 projects under CTO – Diploma In Telecommunications, Papua New Guinea, project worth RM155,000.00 & Fibre Optic and cable Concepts… Show more • Managed & handled training for companies & organizations• Liaison Officer for CTO project• Come out with proposal & costing for each project• Manage tele-conference & deal with the embassy and travel agent• Manage & facilitated training for Commonwealth Telecommunications Organization (CTO), London.Achievements:1. Managed to get 2 projects under CTO – Diploma In Telecommunications, Papua New Guinea, project worth RM155,000.00 & Fibre Optic and cable Concepts, Sierra Leone, project worth RM50,440.002. ICT Training for TM Government Staff, Telekom Malaysia Berhad - A one year project (May 2012- April 2013)3. PDRM – Video Photography4. The Star – Teambuilding SWOT5. AUO Crystal – Intensive Management Training Program Show less

• Responsible in updated M8 Data (Population and Housing Census Plan 2010)• Preparing report for M8 progress and verification & preparing call centre report• Assisting in census 2010 and updating data for the census.• Preparing the annual report for financial statement data in properties sector• Data entry and updating the data especially in financial statement data for financial & non- financial sector.Achievements: Assisted in developing Census Report for 2010

• Facilitate & manage all data entry for purchasing items through online system.• Be positioned as a support team for Korea Country.Achievements: Received the Outstanding Team Award – Korea Team, Lenovo Asia Pacific in 2007