- Content ideation and strategy – Engage with respective teams for content creation.- Strategic writing and copywriting.- Content planning, scheduling, and publishing: manage social media and internal communication content calendar, ensuring alignment with client’s strategic imperatives and initiatives.- Develop, implement, and manage social media strategy after conducting competitive research, platform determination, messaging, and audience identification.- Social media reporting: analyze and prepare weekly, quarterly, annual, and campaign/coverage reports for management on the client’s initiatives/efforts. - Support internal efforts in identifying best social media practices and strategies while staying up to date on the latest social media best practices and technologies.

- Content ideation and strategy – Engage with respective teams for content creation. - Strategic writing and copywriting.- Event Management. - Support internal efforts in identifying best social media practices and strategies while staying up to date on the latest social media best practices and technologies.

- Using Salesforce to handle Shopee users.- Help customers with complaints and questions; give the user information about products and services, cancel and process returns/refund.- Primarily handle inquiries about orders, payments, shipping, vouchers, etc from sellers and buyers via live chat.- Update case details on relevant internal platforms.- Communicate with internal stakeholders (logistics, payment).- Ensure accuracy in information when communicating with Shopee users.- Communicate effectively with team members and Shopee users.