Nurul Athirah Zaaba Email and Phone Number

Key Responsibilities include:• Quotation Management• Send quotation upon customer’s inquiry.• Close collaboration and coordinate with pricing and sales department to ensure sending price quotation to customer in a reasonable time frame. • Contract Management• Conduct Regular Monitor contract balance & Contract Expiry date to ensure customer contract to be fulfill ontime• Balance Contract Projection to Sales & Customers to seize new business opportunity• Provide… Show more Key Responsibilities include:• Quotation Management• Send quotation upon customer’s inquiry.• Close collaboration and coordinate with pricing and sales department to ensure sending price quotation to customer in a reasonable time frame. • Contract Management• Conduct Regular Monitor contract balance & Contract Expiry date to ensure customer contract to be fulfill ontime• Balance Contract Projection to Sales & Customers to seize new business opportunity• Provide feedback to sales on any issue relate to expired contracts• Order Management• Work with Planning, Logistic departments on production scheduling and stock readiness to fulfill customer requirements ontime • New Product Development• Close collaboration with Sales and PD on coordination of New Sample requests arrangement via Sales Force platform • Complaint Management• Manage customer complaints and escalate to investigation team via complaint database (Salesforce)• Coordination on customer inquiry related to quality & service issue • AR Aging Management• Managing customer account receivables within 115 days overdue and share customer feedback to commercial reason of overdue• Credit memo (complaint claim )/ Sundry invoice requests (paid sample) • Administration• Customer Inquiry such as New/ Revision Label request, Technical spec, case register for special document requirement, audit purpose, sharing & courier shipping document to customers. • NCI request• New customer account creation in SalesForce Show less

Work Scope:  Handling new inquiries and provide relevant supporting document to answer inquiries. Entrusted for issuance of insurance certificate, summarize and documented insurance monthly cost for future revision. Responsible for administering transport (haulage/lorry) and fumigation for import/export. Liaise with vendors on rates and price negotiation. In charge of training aide/new employee. In charge of Import/Export for Papua New Guinea and rest of the… Show more Work Scope:  Handling new inquiries and provide relevant supporting document to answer inquiries. Entrusted for issuance of insurance certificate, summarize and documented insurance monthly cost for future revision. Responsible for administering transport (haulage/lorry) and fumigation for import/export. Liaise with vendors on rates and price negotiation. In charge of training aide/new employee. In charge of Import/Export for Papua New Guinea and rest of the world. Responsible to find solution and notify customer for any irregularity, problem or delay in haulage pickup/delivery, warehouse handling, port and custom clearance, vessel delay in departure/arrival, and accident in cargo handling. Handle import/export on SEA/AIR shipment for conventional, bonded, normal and Dangerous Goods (DG) cargos. Implementing improvement for daily tasks in group such as numbering and indexing. Troubleshoot and provide solutions for issues such as spillage, insurance claims, and daily task. Carry out reception activities and consult customers about any queries, answer phones andemails regarding any issue to meet customer satisfaction. In charge of billing and supporting Sales team by providing quotation to customer. In charge of resolving disputes between subordinate and customers while maintaining professionalism and company image. Entrusted to liaise with vessel operator, transport service provider, and other relevant supplier involve in import/export for rates, discount and etc Show less

• Designed SOP for Waste as well Schedule Waste• Empowered the safety precautions throughout the company• Understanding the manufacturing process of the goods• Attended workshop for Risk Assessments• Contributed in Reward and Recognition Plan• Briefed the new contractors or temporary workers based on Safety• Organized Safety Campaign together with the employees• Authorized person for using (Lock Out Tag Out) LOTO