Nurul Mutmainnah Nadar Email & Phone Number

Makassar, Id

- Coached junior colleagues to deliver first class customer service.- Consistently went extra mile to achieve customer satisfaction.- Established warm and friendly rapport whilst interacting with customers by email and on live chat.- Resolved customer queries over the live chat and by email.- Collaborated with team of customer service professionals to deliver outstanding advice and support.- Addressed customer service enquiries quickly and accurately.- Supported customers experiencing technical difficulties by quickly identifying issues, qualifying customer expectations and conducting troubleshooting to achieve timely first-time resolution.- Employed issue-resolution skills to respond to customers faster than company average.- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.- Solved wide range of incoming complaints to achieve customer satisfaction.- Navigated variety of customer support channels to resolve wide range of customer queries within target timeframes.

Indonesia

- Managed client correspondence, order tracking and data communications.- Maintained impeccable office organisation to support efficiency, professionalism and performance objectives.- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.- Supported managers with smooth and efficient clerical support.- Completed daily billing, collections and reporting duties.- Operated and maintained various office machinery such as printers, fax machines and photocopiers.

Indonesia

- Provided primary customer support to internal and external customers.- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Collected customer feedback and made process changes to exceed customer satisfaction goals.- Evaluated account and service histories to identify trends, using data to mitigate future issues.- Answered constant flow of customer calls with minimal wait times.- Responded to customer requests for products, services and company information.- Communicated with vendors regarding backorder availability, future inventory and special orders.- Answered customer telephone calls promptly to avoid on-hold wait time.- Replicated flow, style and overall meaning of original texts.- Applied cultural understanding to discern specific meanings beyond literal written words.- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.- Proofread, edited and improved documents of different sizes.