Nurul Sofia Email & Phone Number

Kuala Lumpur, My

Menara Affin, Trx Kuala Lumpur

-Handling customer requests, phone calls, and emails tactfully-Resolving issue promptly and providing clear, concise information advices to customers.-Collaboration with Financial Institution on handling FI Trade Loan. -Assisting sales team with administrative tasks and document filing -Contribute to creating and maintaining good customer relationships -Ensuring smooth sales team activities and operations.-Preparing the transaction approval request for submission to respective Head/Trade Sales for escalation to Approving Parties.-Managing sales report on important information, i.e., Weekly/Monthly Sales Pipeline, Daily Maturity Tickler

Petaling Jaya, Selangor, Malaysia

-Attend to incoming calls and respond to customer’s queries and requests in a courteous and professional manner.-Strive for First Call Resolution at all times. Cases that cannot be resolved upfront should be immediately escalated to the appropriate party.-Manage and resolve customer complaints, follow up with customer calls closely-Personalize service by cross selling and upselling products and services which are suitable for customer-Identify and escalate issues to Team Manager or Service Manager-Document all call information according to standard operating procedures-Able to accommodate to the shift hours and adhere to the work schedule-Continuously strive to achieve and exceed agreed productivity and KRA targets

Menara Kembar Bank Rakyat

-Handling payment for vendors and services provider by RENTAS & IBG -Responsible as checkers and verifiers for documents received from Business Unit before authorise the payment.-Scanning Cheque and print the successful payments

Teluk Intan, Perak, Malaysia

-Managing the Bank slip records and processing zakat applications -In charge in managing the customers services counter-Lead and handle the monthly programme for Asnaf-Assisting in handling the zakat counter booth

Bachelor'S Degree, Islamic Studies, 3.44

Diploma, Islamic Banking And Finance, 3.65