Vanusa Gomes-Green, Corechi-P™ Email & Phone Number

Somerset, Ma, Us

Somerset, Ma, Us

Massachusetts

Brockton, Massachusetts

Ensure the successful implementation of all new customers through the accurate and timely creation of all new customer accounts and materials. Prepare and ship training materials for new and existing customers. Assist new and existing users with their Passkey accounts. Provide backup support to the Client Services team as needed. Participate and report on weekly pre-training meetings. Handle all credit card charge inquiries and submit requests for refunds as required. Assist with basic testing as needed.Awarded Employee of the Quarter - 1st Quarter - 2009Awarded Employee of the Quarter - 3rd Quarter - 2009

Actively solicited and serviced new and existing accounts, developed relationships with clientele to entice future business and lead referrals from them, generated catering proposals, contracts and function sheets, solicited new clientele and research existing and past customer base for future business.

Responsible for all administrative/clerical functions of the department on a daily basis, including typing Banquet Event Orders (BEO's), letters, memos, reports, fliers, and forms. Maintained Office Filing System, followed-up with customers for contract returns, function sheet returns, guarantees for meetings, deposits, payments and any and all information as directed by the DOC/DOS/GM. Maintained inventories of all catering sales materials, brochures, menu and other collateral and reviewed with the DOC for supply ordering.

Convention Services Administrative AssistantReported to Group Reservations Coordinator with Convention Services (CS) Group Audits including turnover files, data entries, room blocks, and group commissions.Reported to the Sales and Marketing Coordinator with inquiries from calls and reception coverage. Other responsibilities included running and maintaining CS Employee Recognition Program for Human Resources.Executive Floor Concierge Reported to Catering and Convention Services Director.Responsible for coordinating executive meetings with Meeting Planners before & during functions. Responsibilities included collecting and communicating room setup, food & beverage, and audiovisual needs to the proper departments; assisted trainers with master account updates, parking tickets, off-property reservations, copies and faxes as needed.Banquet Administrative Assistant Reported to Banquet Director and Banquet Managers.Prepared and processed Banquet Servers' checks for accounting clerks. Coordinated functions along with Banquet Managers. Assisted the Catering and Conventions services department with BEO requirements.

Researched and followed-up on prospective members for membership solicitations. Created various data-base entries for tentative, prospect and definite members. Assisted staff members in planning and preparing membership functions and events.

Answered all in-house and outside phone calls and directed calls to the proper departments. Inputted guest wake-up calls and messages into Property Management System. Assisted Security Department with distribution of in-house keys, and fire alarms.Checked guests in and out of the property, created and prepared guest folios/bills, pre-blocked rooms for airline crewmembers and handled all guest related issues and discrepancies of charges and services. Served hors d'ouvres and drinks to VIP guests in the executive floor, posted charges to guest's folios, maintained cleanliness of the executive lounge area and assisted guests with any requests.

Certificate, Medical Interpreting

Bachelors Of Science, Hotel Management

Hotel Management