Nuno Saramago Email & Phone Number

Portugal

Florida, United States

Long Island, NY

• Project lead for implementing processes and procedures for operational and financial compliance and control; project goal was to analyze technological assets/operations and update the company with the latest IT trends.
• Responsible for installation and configuration of network infrastructures (LAN & Wireless) and development of Back office tools for financial management, control, and compliance
• Oversee SoftTouch POS system, printers, and Windows Server Domain implementation and operations
• Establish and maintain a social media presence as well as facilitate web development projects
• Train and mentor employees on IT best practices for workflow optimization
• Order and maintain accountability for inventory and also draft and implement operational processes and procedures while ensuring strict adherence from staff

West Palm Beach, Florida Area

• Tools and technologies: LANDesk, AirWatch MDM, Aerohive, ChangeGear Service Desk, AD, G-Suite, SharePoint, WhatsUp Gold.
• Provided 30 desktop systems, each for 2 re-configured computer labs and set up 2 more state of the art IT labs
• Structured 4 new laptop carts and rolled-out 100 Chromebooks; designed and distributed documented guidelines to teachers on effective implementation of Chromebooks in the classroom, and facilitated training on the.
• Initiate operation processes, best practices in handling IT equipment and sign-out forms for tracking and accountability purposes
• Create procedural documentation and relevant reports when needed and manage District approved software and licenses
• Build and maintain efficient vendor relationships for updates on technological trends and provision of IT infrastructures to the school while overseeing asset inventory

Lisbon Area, Portugal

• Tools & technologies: VMware, vSphere, Hyper-V, PowerShell, Windows Active Directory, Windows Server technologies, WSUS, IIS and.NET, SQL, HP Data Protector, Symantec NetBackup, NAGIOS, BMC Control-M
• Collaborated with the project team to manage the company’s global project (GREEN) aimed at reducing IT operational costs by 20%, through upgrades and migrations of all the distributed systems environments (Outsourced.
• Served as lead architect, system administrator and customer support representative for the sister company GNBGA (Investment funds and portfolio management) and spearheaded migrations to a private cloud-based.
• Deployed and supported new application releases in the quality assurance and production environments; maintained operational and configuration processes/procedures and supported capacity planning through a periodic.
• Responsible for implementation, configuration and administration of Windows Server Roles and Features: AD, ADDS, ADFS GPO, File & Print, TCP/IP, DNS, DHCP, DFSR, FTP, RDS, IIS, Cluster, SMB, SNMP, WMI, MQ, NLB
• Scheduled backup & disaster recovery and configured/ maintained storage solutions

Lisbon Area, Portugal

• IT Systems AnalystMethodologies and frameworks: ITIL, Lean IT, Cobit, CMMI, GSC331 (IBM), ISO 270001, SOX, PCITools and technologies: Microsoft SharePoint, BMC ARS, Clarity PPM, SQL Reporting Services
• Served as IT Service Manager/Change Management (ITIL) specialist and initiated continuous operational process revision and improvement
• Functioned as Lead Technical Designer and process champion for the SharePoint-based support workflows and also supported the Project management team in turning PM tasks into RFCs
• Oversaw the change lifecycle for the QA and production environments
• Identified and reported financial impacts of Changes while ensuring strict compliance with SLAs, Governance, Risk and Compliance policies and procedures
• Point of contact for analysis and prioritization of Requests for Changes (RFCs) operations

Lisbon Area, Portugal

• Increased customer satisfaction rate from 40% to 90% and served as the company’s baseline for SLAs
• Spearheaded clients’ negotiations as well as categorized and prioritized all tasks that would populate the ticketing system
• Initiated the ITIL lifecycle approach for implementing service management operations and created the necessary support process and procedures
• Oversaw all service tasks agreed upon under the IT outsourcing contract
• Built and maintained relationships with technicians, services, and third-party relations for the supporting OGMA´s IT environment.

Lisbon Area, Portugal

• Responsible for the successful implementation of a “Management by objectives” model within the support teams that boosted productivity by 40%.
• Reduced operational costs by 30% through proficient negotiations with support, maintenance, licensing contracts, and migrated all system hardware and applications.
• Delivered projects on time and within the budget leading and also tagged a “flawless budget execution” expert
• Coordinated Helpdesk and System Administration teams and oversaw network infrastructures
• Spearheaded equipment purchase and repairs, internal IT Costumer service operations, and internal IT budget

Lisbon Area, Portugal

- Wintel Systems Administrator- Helpdesk Team Leader- Responsible for the Customer Care applications integration department ( Applications: CCA, BSCS, Versatility, PPAS ).- Responsible for the testing and implementation of the Microsoft SMS platform.- Responsible for the implementation of the centralized antivirus platform. (NAI)- Responsible for the.