Nuno Saramago Email & Phone Number

Portugal

Florida, United States

Long Island, Ny

• Project lead for implementing processes and procedures for operational and financial compliance and control; project goal was to analyze technological assets/operations and update the company with the latest IT trends to optimize productivity• Responsible for installation and configuration of network infrastructures (LAN & Wireless) and development of Back office tools for financial management, control, and compliance• Oversee SoftTouch POS system, printers, and Windows Server Domain implementation and operations• Establish and maintain a social media presence as well as facilitate web development projects• Train and mentor employees on IT best practices for workflow optimization • Order and maintain accountability for inventory and also draft and implement operational processes and procedures while ensuring strict adherence from staff• Exceeded productivity goals by 20%

West Palm Beach, Florida Area

Tools and technologies: LANDesk, AirWatch MDM, Aerohive, ChangeGear Service Desk, AD, G-Suite, SharePoint, WhatsUp Gold.• Provided 30 desktop systems, each for 2 re-configured computer labs and set up 2 more state of the art IT labs• Structured 4 new laptop carts and rolled-out 100 Chromebooks; designed and distributed documented guidelines to teachers on effective implementation of Chromebooks in the classroom, and facilitated training on the adoption of Google for Education solutions• Initiate operation processes, best practices in handling IT equipment and sign-out forms for tracking and accountability purposes• Create procedural documentation and relevant reports when needed and manage District approved software and licenses• Build and maintain efficient vendor relationships for updates on technological trends and provision of IT infrastructures to the school while overseeing asset inventory• Responsible for providing quick remediation to customer issues and tickets, end-user support, and staff/student training on the proper use of technological equipment• Initiated the enrolment and profiling of devices and users in MDM centralized management tool (Airwatch)• Oversaw of Active Directory accounts, systems and groups; spearheaded G-Suit Implementation, Windows file and print server management, PowerShell and batch scripts for task automation, and enforcement/monitoring of computer power management policies• Diagnosed, resolved and replaced hardware as well as troubleshoot systems, network, and applications for efficient workflow optimization• Deployed and utilized image computers for maintaining and monitoring school systems and network platforms

Lisbon Area, Portugal

Tools & technologies: VMware, vSphere, Hyper-V, PowerShell, Windows Active Directory, Windows Server technologies, WSUS, IIS and .NET, SQL, HP Data Protector, Symantec NetBackup, NAGIOS, BMC Control-M • Collaborated with the project team to manage the company’s global project (GREEN) aimed at reducing IT operational costs by 20%, through upgrades and migrations of all the distributed systems environments (Outsourced to IBM) into a private cloud infrastructure (P2V)• Served as lead architect, system administrator and customer support representative for the sister company GNBGA (Investment funds and portfolio management) and spearheaded migrations to a private cloud-based infrastructure• Deployed and supported new application releases in the quality assurance and production environments; maintained operational and configuration processes/procedures and supported capacity planning through a periodic performance report• Responsible for implementation, configuration and administration of Windows Server Roles and Features: AD, ADDS, ADFS GPO, File & Print, TCP/IP, DNS, DHCP, DFSR, FTP, RDS, IIS, Cluster, SMB, SNMP, WMI, MQ, NLB• Scheduled backup & disaster recovery and configured/ maintained storage solutions • Performed daily system monitoring, reviewed system and application logs and completed scheduled jobs using NAGIOS, SCOM, BMC Control-M and some in-house developed tools; utilized WSUS for applying OS patches and fixes regularly

Lisbon Area, Portugal

IT Systems AnalystMethodologies and frameworks: ITIL, Lean IT, Cobit, CMMI, GSC331 (IBM), ISO 270001, SOX, PCITools and technologies: Microsoft SharePoint, BMC ARS, Clarity PPM, SQL Reporting Services • Served as IT Service Manager/Change Management (ITIL) specialist and initiated continuous operational process revision and improvement• Functioned as Lead Technical Designer and process champion for the SharePoint-based support workflows and also supported the Project management team in turning PM tasks into RFCs• Oversaw the change lifecycle for the QA and production environments• Identified and reported financial impacts of Changes while ensuring strict compliance with SLAs, Governance, Risk and Compliance policies and procedures• Point of contact for analysis and prioritization of Requests for Changes (RFCs) operations• Supervised and coordinated the necessary activities for controlling, tracking and auditing changes in the environment while monitoring and updating the changelog, as well as identifying and suggesting corrective measures• Generated and presented reports, KPIs and dashboards to upper management, CMDB ownership and maintenance

Lisbon Area, Portugal

• Increased customer satisfaction rate from 40% to 90% and served as the company’s baseline for SLAs• Spearheaded clients’ negotiations as well as categorized and prioritized all tasks that would populate the ticketing system• Initiated the ITIL lifecycle approach for implementing service management operations and created the necessary support process and procedures • Oversaw all service tasks agreed upon under the IT outsourcing contract • Built and maintained relationships with technicians, services, and third-party relations for the supporting OGMA´s IT environment.

Lisbon Area, Portugal

• Responsible for the successful implementation of a “Management by objectives” model within the support teams that boosted productivity by 40%.• Reduced operational costs by 30% through proficient negotiations with support, maintenance, licensing contracts, and migrated all system hardware and applications.• Delivered projects on time and within the budget leading and also tagged a “flawless budget execution” expert• Coordinated Helpdesk and System Administration teams and oversaw network infrastructures• Spearheaded equipment purchase and repairs, internal IT Costumer service operations, and internal IT budget

Lisbon Area, Portugal

- Wintel Systems Administrator- Helpdesk Team Leader- Responsible for the Customer Care applications integration department ( Applications: CCA , BSCS, Versatility, PPAS ).- Responsible for the testing and implementation of the Microsoft SMS platform.- Responsible for the implementation of the centralized antivirus platform. (NAI)- Responsible for the Quality of service in the Customer Care / IT relations.