• Analyzed complex system data using SQL, Power BI, and Python to identify inefficiencies and inconsistencies, driving actionable insights that optimized workflows and improved data integrity.• Designed and implemented user access protocols that enhanced system security and boosted task completion speeds by 40%, streamlining operations across multiple departments.• Automated incident management workflows in ServiceNow, cutting Tier 2 issue response times by 50% and achieving a 20% improvement in overall incident resolution efficiency.• Established robust data validation processes that sustained 95% accuracy in CRM records, leveraging Python scripts to process and correct weekly data anomalies, ensuring compliance with regulatory standards.• Conducted in-depth analyses of user activity logs and permission settings to identify system bottlenecks, presenting recommendations to senior leadership that reduced access-related inefficiencies by 30%.• Collaborated with cross-functional teams to deliver insights that informed organizational strategy, reducing operational costs and enhancing overall productivity through data-driven decisions.

• Evaluated and validated 200+ monthly technical support tickets to identify recurring data issues, leading root cause analyses that improved resolution efficiency by 15%.• Improved data compliance by 25% through automated alerts and customized ServiceNow reporting features, optimizing the accuracy of 100+ user profiles weekly.• Conducted trend analyses on support tickets, uncovering three critical systemic issues and implementing corrective actions that reduced application malfunctions by 40%.• Collaborated with senior technical staff to refine incident resolution protocols, streamlining processes that elevated operational performance and reduced data discrepancies.• Partnered with cross-departmental teams to implement process improvements that enhanced data quality and reduced error rates by 20%.• Created detailed system reports and dashboards to monitor and address recurring inefficiencies, contributing to strategic decisions that elevated team performance and reduced operational bottlenecks.

• Planned and executed seamless migrations of large datasets into SharePoint, utilizing Azure Data Factory and Synapse to ensure 100% accuracy during transitions.• Led the cleanup and validation of over 500 legacy datasets, resolving discrepancies and implementing sustainable data management practices that improved reliability.• Designed and deployed Azure-based migration solutions for 75+ critical applications and databases, increasing system accuracy by 30% while adhering to strict regulatory compliance standards.• Identified and resolved pre-migration system reliability issues, collaborating with external stakeholders to address root causes of data discrepancies and ensure smooth transitions.• Enhanced SharePoint functionality and security, customizing workflows to improve usability and ensure data consistency across the organization.• Delivered comprehensive assessments and post-migration reports, highlighting key findings and providing actionable recommendations to optimize long-term data performance.

• Spearheaded data analysis projects to inform strategic decision-making, leveraging Google Analytics and Tableau to deliver actionable insights that increased marketing campaign response rates by 15%.• Restructured and optimized a $500K operational budget, identifying inefficiencies that led to a 15% reduction in costs while aligning spending with organizational objectives.• Implemented advanced financial modeling to drive resource allocation strategies, achieving a 30% increase in utilization metrics over two quarters.• Built and managed a MySQL database infrastructure, reducing data retrieval times by 75% and empowering cross-departmental teams with rapid access to critical information.• Analyzed customer and operational data to identify trends, providing senior leadership with tailored recommendations that drove measurable improvements in client satisfaction and business performance.