Nusrath Ummer Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Clients include individuals and entities all GCC, UK, US, Australia, Asian and European countries.Responsibilities include:• Establish good communication and rapport with clients which is required to maintain a healthy relationship with the company.• Manage a portfolio that encompasses freehold properties investment worth average of AED 1.3 billion on monthly basis.• Handle up to 300 clients monthly basis collecting payments, providing solutions and resolving disputes.• Maintain a persistent follow up on outstanding collection pending from clients without jeopardizing the relationship.• Consistent follow up with clients for payments and assisting them in transaction through customized online payment links, credit card, cash and cheques.• Maintained an average collection of 3 million (Dirhams) on monthly basis ensuring client satisfaction along with it.• Provide complete customer service to clients whilst the construction of their apartments, including DLD Oqood registration, SPA contract signing, and solving complaints gone to DLD.• Assist client in altering payment schedules and provide payment methods suiting their preferences.• Prepare monthly and quarterly projection reports based on the cold calls and client follow ups.• Prepare reports and projection for management and mediate on pending client payment issues.• Assisted manager in preparing monthly projection reports to be discussed at Chairman's meeting.• Handled team in the absence of manager, distributing monthly allocation, assisting agents within team when required.• Assisted the Deputy Head in preparing monthly Projection for the CRM dept.

United Arab Emirates

• Working in a queue/pool of delinquent accounts allocated or assigned by manager. • Improve turn-around times by providing suggestions for signification of procedures-controls in co-ordination with the Operations manager.• Execution of Strategies to reduce the delinquency level of receivables.• Assisting team in meeting monthly targets.• Segregation and allotting team allocation reports as per team members beginning of the month.• Collect feedback and following up with clients in absence of Team Leader. • Effective skip tracing skills for non-contactable clients (individual & corporate) using Social media (Facebook, LinkedIn, Naukri, Google, Business Dashboard, MOL, etc.), Email ID, other related documents.• Send field visits to newly traced job sites or company locations and do verifications regarding the client.• Meet clients to discuss and resolve obstacles causing the delay in payments and provide solutions in line with the management policy according to the situation.

Buheirah Sharjah

• Attend all incoming calls / emails and re-routing them to relevant parties.• Update feedback on the clients handled and sending for market analysis.• Prepare quotation for prospective clients, negotiate on the sale price and finalize.• Follow-up with clients for account receivables and manage payables.• Assist clients with transaction through cheques and credit card payments.• Maintain good rapport with clients for future business purpose.• Creation of new databases with the details obtained from previous feedback.• Meet clients as per their request for product pricing, quotations and negotiations.• Prepare proposals, quotes and documentation required for closing the deals between relevant parties.• Schedule appointments for sales representatives to meet with prospective customers.

Cfa Exam - Level 2 Candidate (December 2020), Finance

CFA Level 1 Exam Passed - August 2018

Bachelor Of Commerce (B.Com.), Business/Commerce, General, 3.05 Cgpa

Business/Commerce, General

Gulf Topper - 2013 Achieved 94.5% in Board Examination 2013