Nusreen Brown Email & Phone Number

London, Gb

Tavis House

Euston

Age UK’s Engagement team’s core objective is to deliver an Age UK group wide engagement strategy to keep older people at the heart of our work. Since joining the team I have led on the design and publication of an Age UK Engagement toolkit, trained Age UK staff in best practice in engagement with older people, developed a public engagement listening tool and We Are Listening events held across England. Led set up and management of a number of working groups with older people. I have also enjoyed development of free mystery shopper and workshop facilitation training courses to enable older people to evaluate both Age UK and external organisations products and services. I work closely with a diverse range of large age sector organisations, retiree groups, campaiging groups, older LGBT and BMEE groups to engage growing numbers of older people in a consultation projects. I enjoy working with organisations in the private, public sectors and academic world to listen to the expert voices of older people to develop new products and services and to develop research projects.

I was invited to join Age Concern's membership division, Heyday, in 2006. I set up and developed Heyday's corporate sales pipeline. I played a pivotal role in growing Heyday's corporate membership by promoting Heyday to H.R. professionals as the modern solution to retirement planning for staff. Heyday gained 3,000 plus members via the corporate engagement model. Due to the merger between Age Concern and Help the Aged, Heyday ceased to exist on March 31st as the newly created charity made the decision to move away from a paid membership scheme. I joined Age Concern's market research division, A.C.R.S. in 2004. A.C.R.S. is a market research divison within Age Concern Enterprises Ltd that provides research insights into the 50+ age. The focus of the role was to sell research products to organsations that want to develop products and services for the mature market. I set up a major paid conference for Insight and Segmentation professionals to help them gain a better undertanding of issues that face the 50+ age group.

A.C.R.S. is a market research division within Age Concern Enterprises Ltd that provides research insights into the 50+ age group. The focus of the role was to sell research products to organisations that want to develop products and services for the mature market. Main Responsibilities: Promoting research expertise and services to Insight and Segmentation teamsManaged sales of A.C.R.S.'s inaugural LifeForce SurveyOrganised a major paid for conference that engaged major UK organisations in understanding the issues of the 50+ generation. Confirmed attendance of 100+ companies in 8 weeks resulting in additional sales of LifeForce survey and research projects.

I used my business development skills to improve the H.R. services to Faculty and Heads of Departments. Main Responsibilities: Delivering a full recruitment service to hire both full time and interim lecturersInvolved in all aspects of the recruitment process from creating candidate shortlists through contract deliveryWrote H.R. business process handbook to tighten up delivery of services to Faculty Heads.

Approached by Oxford for the position of technical recruiter to manage and grow a base of ERP, CRM and EAI consultants. Main Responsibilities: Provision of technical consultants (SAP, PeopleSoft, Siebel)Sourcing and retention of international senior level consultantsFulfilment of national and international contracts365 Media

I was invited to assist Internet directory publishing specialist 365 Media in the establishment of its UK sales operation building upon its success in the US market. Main Responsibilities: Built and managed 365 Media's UK prospect listExample of success include securing of a major deal with one of the UK's top Exhibition and Publishing companies to manage all aspects of their directories, marketing, subscriptions, circulation and CRM online to the value of £100,000+iGroup

net suite of services which included hosting, content management, digital rights management, site monitoring and intranet applicationsManaged delivery of heavy metal portal for Sanctuary Music Group (managed the creative and development teams and oversaw technical and functional specifications to design and build DRM music downloads, band news and reviews and games)Managed set up and attendance of client networking and business development events with customers, partners and clients (e.g. including Plug In New York, MIDEM Cannes and the Golden Rose of Montreaux Festival. Clients and partners included News International (bun.com), FT, Home Base, Vodafone, Marks and Spencer, lastminute.com, Sun Microsystems, Intertrust and Magex with individual transactions ranging between £20,000 and £150,000.AMXdigitalPA to Corporate Development Director; AMXdigital, a leading creative boutique, developed the forerunner for many of today's online models. AMX built the www.oasisnet.com, the online shop for the official Oasis website, commerce sites for organisations including Fabris Lane and music sites and enhanced CDs for many leading musical artists including Pulp, Blur and Nathalie Imbruglia. Responsible for:Monitoring and reporting of sales activityServed as interface between Development Director and creative and development teams to ensure web projects were delivered on time and to budget, examples:Oasis's first web cast from the shores of Loch LomondFirst Foo Fighters CD RomInformed Sources (now part of MercerMC) PA to Head of Strategy

I managed in-house temporary personnel and the bid management system.