Thomas Nusspickel Email and Phone Number
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With over three decades of leadership experience in the banking and financial sectors, I've spearheaded domestic and international operations initiatives for various entities including credit originators, third-party servicers, and BPO firms.Currently serving as the Chief Operations Officer at American First Finance (AFF), a leading player in the retail credit origination space, I take pride in guiding an exceptional operations team. Our unwavering dedication revolves around delivering top-notch service to our valued customers and merchant partners in our domestic and nearshore centers. In my time with AFF I've led my teams through tremendous growth, leading to a valuation exceeding $1.1 billion and culminating in AFF's acquisition by a publicly traded entity in 2021. I remain deeply engaged with my team on a daily basis, fostering innovation and overall operational efficiency. My commitment lies in driving growth and excellence for American First Finance and its stakeholders.My proficiencies encompass a broad spectrum, including strategic design and implementation of domestic and nearshore/offshore contact centers, customer experience enhancement, collections management, compliance oversight, client relations, data analytics, sales and marketing strategies, software integration for collections, project management, recovery management, digital and self-service innovations, contact system enhancements, workflow optimization, and vendor relations management.
American First Finance
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Chief Operations OfficerAmerican First Finance Jul 2018 - PresentCoppell, Texas, UsAmerican First Finance is a leading Retail credit originator, assisting consumers obtain the credit they need and deserve. As COO Tom is responsible for leading an amazing operations team domestically and internationally, with constant focus on providing excellent service to all its customers and financial partners. Tom helped advance the company in several areas, which resulted in a valuation of over $1B and a sale to a publicly traded company in 2021.Tom continues to work hand-in-hand daily with his Team as they find new ways to improve customer service, customer experience, and collections. Additionally, finding new efficiencies, and improved training tools for their entire Servicing Team is a constant goal.
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Chief Operating OfficerThe Axiom Group 2017 - Jul 2018Tampa, Florida, UsThe Axiom Group provides Collections, BPO Services, and Debt Purchasing across various industries through several subsidiaries including Axiom Resources, Full Circle Financial, Centergy, and Axiom Acquisitions. -
Evp - Global OperationsCollective Solution Sep 2016 - Apr 2017Los Angeles, California, UsCollective Solution is a business process outsourcing (BPO) company headquartered in Los Angeles, CA that focuses on effective Multi-Channel Customer Relations Management and 1st & 3rd-party Collections staffed by amazing people utilizing accurate data and advanced technology.As the EVP - Global Operations, Thomas was responsible for the management, P&L, and strategic direction of 2,000 excellent team members across multiple sites in the Philippines, Honduras, Jamaica and Dallas, TX. The Collective Solution staff is focused on ensuring that all customers are treated to the best service possible by creating an environment that is obsessed with understanding the customer experience and providing the best resolutions to each individual customer. -
Svp - OperationsReal Time Resolutions, Inc. 2013 - Aug 2016Dallas, Tx, UsReal Time Resolutions, Inc. (RTR) is headquartered in Dallas, TX with call centers located in Dallas, Phoenix, AZ and Montego Bay, Jamaica. RTR provides contingency fee collection services, first-party collections, mortgage servicing, and portfolio management nationally.As the SVP of Operations, Thomas had operational and P&L oversight over 3 centers and 325 staff members servicing an $8 Billion dollar portfolio consisting of secured and unsecured collections for Auto, Student Lending, Consumer Loans, Retail Credit Card, Mortgage and Bankcard accounts. He also had direct involvement with business development initiatives. Real Time Resolutions, Inc. was founded in 2000, is a Certified Woman-Owned Business (WBENC), and has been recognized by many of its prestigious clients as a leader in both results and compliance. Unique to the industry, RTR is nationally licensed as both a collection agency and a mortgage servicer. -
Svp - Cerno SolutionsCaliber Home Loans, Inc. 2012 - 2013Coppell, Tx, UsCaliber Home Loans is a premier financial services company specializing in the servicing of residential mortgage loans in the United States. Through three Centers of Excellence in Texas, Oklahoma and California, Vericrest provides superior service and innovative solutions to meet the needs of our customers and investors while maintaining the highest levels of integrity and compliance.As SVP of Operations for Cerno Solutions, LLC, a wholly-owned subsidiary of Caliber/Vericrest, located in Dallas, TX, Thomas had complete management and P&L responsibility of Charge-off Recovery for Caliber/Vericrest and third-party clients. Operations included Internal Charge-off Collections and the management of the External Agency and Legal Networks. -
Svp/CmoSimm Associates, Inc. 2005 - 2012Newark, Delaware, UsSIMM Associates is a privately held company that has provided account receivable management services to creditors since 1991. SIMM is widely recognized as one of the leading agencies in the United States.• Strategic operations planning/implementation and collection process flows for all clients• Secured contracts with several major clients including Discover, Target, Resurgent, HSBC, SBBT, Republic Bank, H&R Block, EAF, Midland, and Hyundai• Increased income by 40% in the first year. Clients produced an average of $2 million a month in Gross collections and $500k+ a month in net fee• Managed relationship with all clients and vendors including site visits, requests for information, audits• Completely revamped the Client Service area involving automation of several functions including file transfers, client statements, and system updates• Created an entirely new Marketing program and materials including print material, conference booth, website design, and brand-recognition material resulting in national recognition• Managed/coordinated all conference attendance, exhibits, and client functions -
Department Manager/Avp - RecoveryHsbc 1995 - 2004London, Gb• Managed Recovery Departments for three different subsidiaries of HSBC/Household International for over 9 years including Household Retail Services, Household Finance, and Household Refund lending.• Managed entire charge off portfolio, utilizing in-house staff and up to 25 collection agencies and over 200 collectors. • Implemented new agency placement automation to increase efficiencies, saving the company over $350,000.• Developed relationships with current, and perspective, outside collection agencies.• P&L and Annual Budget responsibility for the Recovery Department and outside auditing process.• Managed Recovery, Bankruptcy, Debt Management, Skiptrace, and Quality Assurance daily operations. • Developed and managed comprehensive audit process of all collection agencies.
Thomas Nusspickel Skills
Thomas Nusspickel Education Details
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University Of DelawareBusiness Administration -
Berklee College Of MusicMusic Business
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Mit Sloan School Of ManagementArtificial Intelligence
Frequently Asked Questions about Thomas Nusspickel
What company does Thomas Nusspickel work for?
Thomas Nusspickel works for American First Finance
What is Thomas Nusspickel's role at the current company?
Thomas Nusspickel's current role is Chief Operations Officer at American First Finance | CCW Advisory Board Member.
What is Thomas Nusspickel's email address?
Thomas Nusspickel's email address is to****@****ine.com
What is Thomas Nusspickel's direct phone number?
Thomas Nusspickel's direct phone number is (800) 377*****
What schools did Thomas Nusspickel attend?
Thomas Nusspickel attended University Of Delaware, Berklee College Of Music, Mit Sloan School Of Management.
What are some of Thomas Nusspickel's interests?
Thomas Nusspickel has interest in Children, Environment, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is Thomas Nusspickel known for?
Thomas Nusspickel has skills like Credit, Management, Leadership, Financial Services, Executive Management, Risk Management, Analytics, Banking, Business Development, Credit Cards, Portfolio Management, Finance.
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