Thrifty Car Rental is the leading car rental company in the UAE, belonging to A.A.Almossa Group, with a fleet strength of over 12500 vehicles, staff of 450 and a part of the Dollar Thrifty Automotive Group, Tulsa, OK, USA. Liaised with the IT department and successfully introduced electronic check in and check out of vehicles using hand handle devices. Thrifty is the first car rental company in GCC to launch PDAs and step towards going green.I am responsible to ensure that the best quality of service is provided, to enable maintain the standards. I am instrumental in developing new strategies and policies to improve the productivity of the front-line staff, and also ensure the implementation.Keeping in mind the policies and guidelines of the company; I settle customer complaints to the best interest of both the parties.My responsibilities also include recruitment and training of new customer service personnel/counter sales agents. Along with our Marketing and Sales Manager, I was involved in setting up our Call Center and am involved with the training of our new Call Center Agents in Telephone Techniques and our car rental software program. I have also been instrumental in designing a staff manual which includes policy and procedures of the company, an easy guide to the car rental system along with copies of required documentation. In addition to the above, on the request of the General Manager, I also ensure that the image of the company is in line with our parent company in the U.S.A in terms of uniform standards of staff, location signage, etc.Some of our clients include, Dutco Balfour Beatty, Imdaad, Emirates Flight Catering, Frieghtworks, BK Gulf, Emirates, Transguard, Berkley Services, etc.

Thrifty Car Rental is the leading car rental company in the UAE, belonging to A.A.Almossa Group, with a fleet strength of over 12500 vehicles, staff of 450 and a part of the Dollar Thrifty Automotive Group, Tulsa, OK, USA. Along with IT software team, I have worked on personal digital assistant devices which assist us in checking vehicles. This software is a real time check out and check in of vehicles and the system has been successfully introduced at our 20 locations.• I am responsible to ensure that the best quality of service is provided, to enable maintain the standards. I am instrumental in developing new strategies and policies to improve the productivity of the front-line staff, and also ensure the implementation.• Keeping in mind the policies and guidelines of the company; I settle customer complaints to the best interest of both the parties.• My responsibilities also include recruitment and training of new customer service personnel/counter sales agents. • Along with our Marketing and Sales Manager, I was involved in setting up our Call Center and am involved with the training of our new Call Center Agents in Telephone Techniques and our car rental software program. • I have also been instrumental in designing a staff manual which includes policy and procedures of the company, an easy guide to the car rental system along with copies of required documentation. • In addition to the above, on the request of the General Manager, I also ensure that the image of the company is in line with our parent company in the U.S.A in terms of uniform standards of staff, location signage, etc.• Some of our clients include, Dutco Balfour Beatty, Americana, Emirates Flight Catering, Frieghtworks, BK Gulf, CBI Eastern Anstalt, Danway Emirates, Kuwait Food Company, Nokia Siemens, etc.

EMC Corporation is the world leader in information storage systems, software, networks and the only company 100% dedicated to automated network storage. • I was responsible for providing support to customers on Data Storage System by accessing dial homes, dispatching Customer Engineers when required and assisting customers with opening hardware and software cases. • In addition, I worked on escalations with EMC Management and Customer Engineers with Data Loss or Data Unavailable to customers in the shortest resolution time. • As a team leader, my responsibilities were to provide on the job training and making sure all EMC operational procedures were strictly adhered to by all customer service agents. As a 7/24/365 working company, EMC was known for its expert handling of customer problems to the extent of being adjudged as one of the world’s best customer service orientated company. • A 15 strong team were reporting to me on any shift and handled well known clients like Citibank, American Express Travel Related Services, New York Stock Exchange, LG Electronics, Nokia and Merrill Lynch. The working atmosphere was multinational and culturally diverse.

EMC Corporation is the world leader in information storage systems, software, networks and the only company 100% dedicated to automated network storage. I was responsible for providing support to customers on Data Storage System by accessing dial homes, dispatching Customer Engineers when required and assisting customers with opening hardware and software cases. In addition, I worked on escalations with EMC Management and Customer Engineers with Data Loss or Data Unavailable to customers in the shortest resolution time. As a team leader, my responsibilities were to provide on the job training and making sure all EMC operational procedures were strictly adhered to by all customer service agents. As a 7/24/365 working company, EMC was known for its expert handling of customer problems to the extent of being adjudged as one of the world’s best customer service orientated company. A 15 strong team were reporting to me on any shift and handled well known clients like Citibank, American Express Travel Related Services, New York Stock Exchange, LG Electronics, Nokia and Merrill Lynch. The working atmosphere was multinational and culturally diverse.

• My team and I were responsible for checking in patients for Emergency care, admitting and discharging in and out patients, ICD9 coding of patient charts for insurance claim purposes. • We also had to maintain an updated in-patient census report and co-ordinate between Hospital and Nursing Home for patient care

My team and I were responsible for checking in patients for Emergency care, admitting and discharging in and out patients, ICD9 coding of patient charts for insurance claim purposes. We also had to maintain an updated in-patient census report and co-ordinate between Hospital and Nursing Home for patient care

I was responsible for check in patients for in-patient and outpatient care and Emergency room care. I also coded patient charts using ICD9 coding for insurance claim purposes. I also had to maintain an updated in-patient census report and co-ordinate between Hospital and Nursing Home for patient care.

I worked out of home simultaneously taking care of my newborn baby till he was old enough to go to a day care center, which enabled me to get back to the mainstream work force.

I was responsible for check-in inbound passengers, assisting arrivals, assistance to VIP passengers with Immigration and Customs. I was responsible for settling lost and found claims, handled customer service issues, and liaise with Port Authorities of New York. I filed procedural reports on a monthly basis to the Port Authority of New York on the functioning of Kuwait Airways, New York. I assisted Operation Manager in detailing and filing flight plans.As a Passenger Representative with Kuwait Airways, New York, I worked closely with INS at JFK Airport and translated documents and acted as an interpreter for incoming and outgoing Hindi/Marathi/Gujarati speaking passengers from the sub-continent. I doubled as a stand-in secretary for 18 months to the Station Manager, which included handling finance for the station.

(Passenger and Cargo) I was responsible for handling in-coming reservations from clients and Travel Agents. I managed a shift of 6 staff and was responsible for finalizing flights, reservations, booking documentation, VIP clientele and liaison with Airport check-in, space control and commercial head quarters.

As a part of In-flight service, I was responsible for Economy class passengers and was later promoted to handle Business and First class only. On promotion, I also trained and supervised new recruits.