I have experience with Microsoft Server, Exchange 2013, Office 365 Administration and support, IT Management, Application Testing/Implementation of solutions in these areas to support the business needs. My role is to ensure business continuity, reliability and high availabilityMy responsibilities included the installation and configuration of software and hardware systems, efficient management of network servers, user account creation, and seamless onboarding processes. I also implemented cutting-edge technology tools, monitored system performance, resolved technical issues with minimal downtime, and fortified network security with robust access controls, backups, and firewall protocols. Additionally, I led system upgrades, developed in-house training programs, established a comprehensive internal wiki for technical documentation, and oversaw the ERP system (SAP B1) and POS System to enhance retail operations.