Electrical Superintendent- Consumer Service Center
Nuwara Eliya, Central Province, Sri Lanka
• Carried out feasibility test to connect solar system to the power network• Performed Harmonic testing in solar network.• Supervised the installation of Solar systems• Performed transformer insulation test and Megger test.• Installed domestic and bulk energy metering and monitoring devices.• Prepared cost and quantity estimates.• Managed low voltage live line maintenance (breakdown correction) and construction of ABC (aerial bundle conductors) and bare conductor lines.• Respond to customer inquiries via phone, email, and chat, providing detailed information about energy services, billing, and policies.• Resolve customer complaints and technical issues by coordinating with technical support and other departments.• Assist customers with billing inquiries, payment processing, and setting up payment plans.• Update customer account information and process new service applications, transfers, and terminations.• Educate customers on energy-saving tips and efficient energy usage.• Gather and analyze customer feedback to identify trends and improve service quality.• Prepare and maintain reports on customer service activities and performance metrics.• Carrying preventive maintenance programmes by guiding of skilled workers.• Managed stores by keeping records and maintaining inventory of consumables and materials while considering the budget allocation.• Supervised and actively participated in the construction of overhead and underground Low Voltage, 11KV, and 33KV lines (poles, wires, transformers, high voltage switches, etc.).• Participated and supervised breakdown rectification, fault finding and maintenance related to Electricity distribution works.• Manage tree trimming programs in power lines.• Managed and supervised labor teams, ensuring efficient workflow and adherence to safety standards.________________________________________