Nuzhat Shaikh Email and Phone Number

• Proficient in developing comprehensive test plans to verify software features from both functional and scalability perspectives.• Thoroughly review functional specifications provided by the development team and incorporate negative triggers, longevity test cases for stress testing.• Expertise in test automation by creating scripts using Robot Language and the TOBY framework, a Juniper automation test framework.• Skilled in identifying software issues and functional deviations through a combination of automated scripts and manual testing during the test cycle. Report issues with precision and detail.• Maintain and update test result reports with meticulous details to accurately reflect progress and feature releases, ensuring transparency and accountability.• Facilitate seamless transition by handing over automated scripts to the regression team, adhering to industry-standard practices, and taking ownership of any reported issues, resolving them promptly.• Actively participate in major customer escalations, collaborating with stakeholders to pinpoint platform, feature, or design-specific problems.• Contribute to issue replication, assisting the development team in potential software fixes and providing Root Cause and Corrective Action (RCCA) steps in scripts to prevent test coverage gaps in future releases.

• Skilled in thoroughly understanding customers' network architecture and design, enabling targeted troubleshooting specific to their network requirements.• Experienced in providing customer-focused technical support for MX and PTX Series platforms, with a specialization in routing protocols.• Demonstrated ability to take full ownership of cases, ensuring their resolution through activities such as live network troubleshooting, lab replication, technical escalations, and effective problem resolution.• Skilled in identifying and reporting problems

• Full-stack software developer of technical support tool. Developed application for technical support engineers, which can assist them to collect relevant chipset commands during live troubleshooting for high priority customer cases. • Technology used: Python Django web framework, jQuery, AJAX, SQLite

• Provided technical support and work closely with design and manufacturing Engineering to define and implement new product test plans, procedures and processes in an effort to achieve optimal test coverage in the most efficient manner. • Performed test, debug and troubleshooting of products to understand root cause and add preventive measures to eliminate failures due to manufacturing process• In depth knowledge of In Circuit Test, JTAG Technology, Automated Optical Inspection Technology• Performed administrative aspects of test engineering, i.e. customer support, data evaluation, production support, report generation etc.