Nathalie Vanheusden Email & Phone Number

New York City Metropolitan Area

New York, New York

• Reporting to the COO, leading a team of 300+ assistants as one global team supporting partners, principals and senior support professionals
• Harmonized function across offices and cultures, aligning policies, developing best practices and setting common performance expectations.
• Improved internal clients’ satisfaction NSAT score by 10% from 60% to 70% in 3 years
• Successfully launched nearshore operations in Warsaw and Mexico, providing consistent service
• Nearly doubled team’s capacity in 4 years, thereby demonstrating strength of model in terms of quality and scalability while slowing budget growth rate to less than 5% per year
• Developed structured career path and increased gender diversity for the EA function

Greater New York City Area

• Reporting to CEO and working closely with Board of Directors, established this newly created Officer role; led sales, marketing and customer service groups with staff of 50.
• Developed new go-to-market strategy that led to re-branding; shifted from B2C to B2B2C and from traditional print media to digital integrated marketing, saving millions while meeting objectives.
• Instituted analytics capability from scratch for marketing, sales and clients, which significantly improved strategic and operational decision making.
• Led cross-functional teams to develop and launch innovative card products and technology-based online and mobile products and services.
• Managed and negotiated ad and PR agency relationships.
• Oversaw all HR functions, including restructuring, recruiting and training.

Greater New York City Area

• Built corporate practice’s field support capabilities from the ground up. Initiated, developed and implemented strategic projects to enhance company-wide performance of sales and client management functions.
• Led development of model to identify best performing account executives, providing for first time consistent way of evaluating performance across the firm.
• Led development, implementation and results’ analysis for Marsh’s first ever online client survey.
• Launched first ever online account management & sales portal and standardized tools, which became the model for new technology applications' development.

Greater New York City Area

• Built and led Marketing & Communications department for voluntary benefits division of Seabury & Smith – a Marsh company.
• Developed strategic recommendations to accelerate sales growth, resulting in 15% increase in sales during the first year in a single digit growth environment.
• Created all the field marketing communications and collateral for the sales and account manager teams.
• Re-designed RFP process and introduced technology, which reduced production time by 80 percent and increased overall output tenfold.

Paris Area, France

AXA Direct Assurance - Led development of marketing function of newly created Direct Assurance. Directed all phases of competitive analysis and market research for development of new products. Developed business plans for launch of new products and repositioning of existing products.AXA Corporate - Identified AXA’s competition and developed on-going.

Greater New York City Area

Master Of Business Administration (Mba)

B.S., Engineering

Education record